On February 14, 2025. I purchased two business class tickets from SkyLux for $4,987.76. The tickets were for non-stop travel between San Francisco and Maui commencing on October 16.
On September 28, SkyLux advised me that it is not able to deliver the itinerary I purchased. I was offered various alternatives to the itinerary I purchased, none of which was acceptable, and I requested a full refund of the $4,987.76 I paid for the itinerary.
On September 29, SkyLux advised me in writing that “the service you purchased is classified as non-refundable." So, despite the fact that SkyLux admits it cannot make good on what it sold me, it refuses to refund the money I paid.
This is not the only time that SkyLux has attempted to withhold funds from a customer when it is unable to make good on its promises. In April, SkyLux attempted to substitute one-stop service between San Francisco and Washington DC for the non-stop service I purchased . I advised SkyLux that the substitution was unacceptable and requested a full refund of the $3,653.52 I paid for the tickets. Although SkyLux has promised to provide a full refund, more than five months have passed and I still have not received the money. SkyLux excuses the delays by claiming "There are processes and procedures that must be followed."
In short, SkyLux cannot be trusted to deliver on its promises, and when it renigs on a promise, it fails to refund the money that the customer paid on a timely basis.
Finally, the large charge for "travel care" that SkyLux tacks on to the airfare is a very poor investment. As my experience demonstrates, when something goes wrong, SkyLux provides no "care" to its customers.