Attention! From our experience, Musement is a scam, swindler firm.
We booked a trip to the Alhambra, in Spain (Feb. 11, 11:00). We, as requested, arrived at the meeting point in front of a coffee shop 30 minutes before the supposed start of the guided trip. It seemed odd that there were no other tourists waiting with us. At 11:15, we called support. After several calls to the support and several promises to get back to us, we asked for the rebooking of the tour to a later date. This ruined all of the planning we had done for the vacation. They told us, once again, that they would call us back once the rebooking has been approved.
After 3 days of not hearing back from them, we wrote them an email that we’d like to get a full refund for booking us to a non-existent tour, for which we paid 150 euros. After finally replying, they informed us that we were not present at the tour. For which we obviously were, and even had photo evidence of us being there.
After that point, they have not answered any of our emails.
Be aware of this, stay clear of Musement!