Apartment Dispute—any ideas or suggestions
Have been using booking.com for years, very happily. Had an unpleasant experience in Bratislava at Heart of the Old Town apartment. I entered the prepaid apartment Friday night, 730pm. I found it had not been serviced so dirty towels on bathroom floor, dirty linens on the bed and overflowing trash cans.
I contacted the property owner repeatedly, no response then and throughout my 3 night stay. I contacted booking.com but the property owner did not respond to them either. I cleaned the bathroom so I could use it and I slept on the couch.
I have disputed the charge on my CapitalOne credit card as the property did not look like what the property manager provided to booking.com, a dirty apartment was not what I expected or paid for. And I kept thinking the property owner would send the housekeeper while I was out.
The property manager told CapitalOne the "goods were as described and received in good condition". I don't consider my having to clean the bathroom and sleep on a sofa when I thought I was getting a clean apartment and able to sleep in a bed and use the sofa to sit on, being in good condition.
Capital One has all my correspondence between me and the property owner and me and booking.com, they have pictures and the contract showing what was posted and expected and have pictures of the apartment as I found it. Their response is I should have contacted the property manager or moved to a hotel but since I stayed in the apartment (I had already paid for), I am not due any type of compensation.
I did write a scathing review of the property on booking.com.
Anyone have a similar experience and how was it handled? Am I being unreasonable in wanting some compensation for sleeping on a sofa instead of a bed and cleaning the bathroom?