Questions and answers
We travel together. Will each person have to apply separately?
Yes. Each person must complete and sign a form and produce supporting documents. Each request must be the subject of a separate email.
When will I receive my QR Code?
Requests will be processed as soon as possible. No relaunch is necessary, at the risk of slowing down the process.
Why haven't I received my QR code yet?
We do everything we can to respond to requests as quickly as possible. In some cases, we have to carry out additional checks on the parts supplied, which can lead to extended delays.
As QR codes are sent by email, be sure to check your spam emails regularly.
Be sure to enter your email address on the request form: in the absence of this information, no document can be sent to you.
I have not yet received my vaccine equivalence QR code and I need it to travel to France or to visit certain places (museums, theaters, restaurants, etc.), what should I do?
A temporary QR code can also be generated by a healthcare professional following a negative result in an RT-PCR or antigen test valid for 72 hours.
All RT-PCR and antigenic tests generate proof, as soon as the result is entered by the healthcare professional, which can be printed directly and which is also made available to the person tested via an email and an SMS to go and retrieve it. on a portal.
In France, the tests are chargeable for foreigners and available from many health professionals (laboratories, pharmacies, etc.) or dedicated spaces. The results of antigen tests are usually known in about 15-20 minutes.
You can also find nearby screening locations, including on the DepistageCovid map.
Are you going to recognize more vaccines?
The list of vaccines recognized by the EMA is evolving: new marketing authorizations may be given after advice from the European Medicines Agency, and new equivalences may be recognized by the National Medicines Safety Agency. Keep yourself regularly informed of updates to this list.
To know more
Will the health pass thus obtained be recognized in other European countries?
Yes. It is generated in a digital DCC format recognized across the EU and countries that have established a mutual recognition agreement with the EU. Find here the list of countries concerned.
I am not vaccinated. Can you produce a French QR code from my certificate of recovery?
No. The device allows recognition of vaccination abroad. The certificate of reinstatement cannot therefore be registered in this context.
How long does the request take?
We make every effort to respond to your request as soon as possible.
I have a question that is not answered here. Who can I turn to?
If you cannot find the answer to your question here, you can write to us at email@example.com.
My request was refused. How to appeal the decision?
We strongly encourage you to check that you are eligible for the health pass, and in particular that the vaccine you have received is on the list established by the European Medicines Agency or equivalent.
If your request has failed because the post-vaccination deadline has not been met, you can reapply on the correct date, following the procedure above.