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OAT trip issues, Croatia

We are thinking of booking a Croatia trip thru OAT in fall 2025. We've often traveled using Road Scholar. My concern is regarding reports of financial issues, hotel switching at the last minute, etc. Up charges at the last minute, Has anyone used OAT recently?
Kathy and John

I'm overwhelmed with all of the helpful suggestions, comments, replies and we will take it all in and go ahead and book our trip to Croatia in late Aug -Sep 2025. My travel history is as follows, I started my adult "travel" for work, and once I tried it I was hooked.
I had a friend who recommended Road Scholar and have done 14 with them over the years, including international to Scotland which was my favorite, plus many trips with friends on my own. I've gone as a single and as a couple. I use RS itineraries to guide my planning, prefer doing my own flights, as feedback from friends who've used RS flights have had some negative experiences. I had heard positive things about Overseas Walkers and scheduled one with a friend for this May, which I chose to cancel, based on my poor experience with f/u phone calls, never getting the same person, and multiple additional costs added on. I can't recommend them at this time but may try them again in the future. I will say I've learned to be flexible and understand there is always a chance there may be a glitch, things happen, etc. Happy Travels to everyone and I'll follow up after our Croatia trip.

Posted by
5613 posts

Are you open to considering doing it independently? Croatia is a really easy place to travel--English is more widely spoken than in Italy and Spain in my experience, as one example. The only difficulty is getting there as the flights are not as easy, but the tour does not help with that anyway. The tourist infrastructure is well set up for finding tours and such, and the public transport is easy. Anyway, just making that pitch just in case you were on the fence, good luck!

Posted by
2 posts

Thank you for the input. Since its our first visit to tis area we're hoping for a guided tour. We may use Ricks tour. Looking forward to this lovely area on the Adriatic.

Posted by
5613 posts

Yes it is gorgeous and early fall will be lovely (I did not look at the dates, but I would shoot for September if possible). I would definitely try to extend a little on either end so you can enjoy a few days without the go go go. Have a great trip!

Posted by
333 posts

I’ve taken five OAT trips, including “Crossroads of the Adriatic” in Sept 2023, which is probably the one you’re considering, and two others since then, and they have been great. No company is perfect, but the problems you mention haven’t been my experience at all.

Posted by
21691 posts

About 64% of Croatians speak English at some level, which doesnt put in the top ten in Europe. But that does beat Spain, but not Poland. But I suspect that they are all serving tourists along the Croatian tourist trail, so language is probably not an issue as few stray from the trail.

Getting from point A to point B within Croatia is no walk in the park. You gotta know what you are doing and do some planning and a lot of research ... but easier if you just do the Plitvice to Split to Dubrovnik tourist trail.

Since you are asking about tours I am going to presume thats what makes you most comfortable. So look at Ricks tour. Also look for a local guide company. Might not cost any more to do a private tour than a big name tour company. Things are a little less expensive in Croatia than in Austria for instance.

Posted by
985 posts

We used a private guide for a large portion of Croatia, and did the rest on our own. For us, it was the best of both worlds, and was fairly easy to accomplish. I would wager a guess that it was considerably less expensive than OAT.

Posted by
21691 posts

I saw Slates comment on the OAT tour so I looked it up. When I saw the 5 day pre-tour tour in Albania I went wow, great idea. then I saw you slept in Tirana every night. No, not a good tour. Then I looked at the main tour. I like it better than other tours of the region that I have seen. And if you have a few extra days, start your tour in Montenegro for 5 days. Afterward, Venice.

Posted by
8126 posts

We had a Vietnam with OAT five months ago, and then Cambodia with another Asian company, as OAT’s Cambodia post-trip extension was so expensive. We’d taken an OAT African safari in 2022. Although we got to go to a new, exotic location (my first time in Southeast Asia, but my husband had been once before, and we’d both visited Croatia on our own 20 years ago, with help from Rick Steves’ Eastern (now “Central”) Europe guidebook, the OAT guide made it much less spectacular than it could’ve been. Every sight and experience listed on the trip agenda was seen and done, but much of it was handled underwhelmingly, and I’d rate the OAT portion of the trip with a C minus.

This trip had confusion about the 1st hotel, in Hanoi. We flew there 3 days before the official trip started, wanting to stay in the same hotel we’d be in when the OAT trip began. Turned out a new company had bought the chain of hotels in Hanoi that included ours, changing its name, ironically back to the name it had before the previous owner, but OAT stuck with the “wrong” name. Searching online, we had the right address, but the name discrepancy didn’t make sense, and OAT didn’t help much there. With several Hanoi hotels in the chain, not knowing about the ownership change, we had to determine exactly which building in a big city was right, with many calls to OAT and guesswork to establish that. Well, new owners had a reopening ceremony 2 days before we arrived, but inherited some problems. The water stopped working in much of the hotel just after we checked in, and for 3 days, we had just a dispenser jug of water to use. Fixed that before the rest of our group arrived, but then replaced lots of furniture during the rest of the stay, holding up elevators and hallways for 3 more days. The rooftop pool wasn’t open during the transition period we were there. Maybe it wasn’t all OAT’s fault, but they didn’t help much identifying the exact hotel, and their reps in Hanoi could’ve done more to learn about the ownership and name changes.

We needed travel visas for both countries; OAT refers clients to a company that does that, for a hefty price. Turns out that the Cambodian government created a very easy, much cheaper way to get a visa online. OAT apparently just stays out of it, letting the expensive company handle everything. We needed them for Vietnam, but my husband did his Cambodian visa online, and I stuck with the recommended company. He got his Cambodian visa quickly, but the other visas took much longer, and I started to worry whether we’d receive them in time.

There was also stress about money. Multiple calls to OAT, and subsequent texts and e-mails to the guide after he started contacting us prior to the trip, gave conflicting information about how and when to get Vietnamese dong. Guide said bring a bunch of pristine $100 bills, and exchange them over there, but how much we needed was also unclear. He said lots of places accept US dollars, but we’ve always used the local currency. We brought a bunch of US cash, and carried it around in moneybelts, but it turned out that ATM’s were plentiful in Hanoi, and lots of places took credit cards, so the huge wad of dollars wasn’t necessary, and our question should’ve been answered much more accurately and easily, from OAT and/or our guide.

So, the OAT guide, or “Trip Experience Leader,” as they say it. I now realize that a guide can really make or break a trip. He claimed to be a guide with OAT for 9 years, but his English was pretty poor. I speak no Vietnamese, but am not being paid to lead tourists around a foreign country. His pronunciation made it often sound like he was talking about something else. He sometimes ignored some of us, and another person said to me, “You know he has his favorites.” I spotted another guide in an OAT shirt (were at least 2 groups in Saigon at the same time?) and wonder if he spoke English better, but had to move on, so I couldn’t see. There’s more…

Posted by
8126 posts

He didn’t help us much to learn about the long history of Vietnam. Many included meals were just so-so, and we found better restaurants on our own, when meals weren’t part of the itinerary. Our guide sometimes even helped bring food out from the kitchen, which was weird. He took a shrimp paste condiment off our table once, and took it to his own table, saying, “Westerners don’t like it.” I had to fetch it back, and he was wrong - it was good. Weird. He was particularly devoted to one woman who was mostly there to shop, and had to buy an extra suitcase to bring it all home. Fine, but there were more of us on the trip than just her. Maybe he saw her as a big tipper?

Beer drinking is a particularly popular pastime in Vietnam, and our guide was often not around, enjoying his pastime. He took one guy in our group out one evening, and that guy was too hungover the next morning to do that day’s bus excursion. Sad.

One of OAT’s special elements is visiting schools, under-served villages, or other institutions that they have sort-of adopted to help improve the lives of some local people. They encourage us relatively wealthy visitors to bring some supplies or gifts as part of that effort. An orphanage operated by monks and nuns was on the itinerary (although OAT’s printed agenda, which we received prior to leaving the USA, listed it on the wrong day, and calling the OAT office prior to the trip failed to resolve that), and we brought some things better suited to older kids, and some intended for the younger ones. The head monk was going to distribute what we’d all brought. I asked our guide to make sure the right things were distributed to the appropriate recipients, but was ignored. Five-year-olds got the stuff that would’ve been more appropriate going to the older kids. A boy who must’ve been 15 or 16 got a pink, obvious girl’s cap with a space in back for a ponytail. He looked stunned that the head monk would present it to him, but apparently had to accept it, and wasn’t free to hand it to any of the young ladies he glanced at, then back to the cap, then over to them again. Our guide didn’t help with that, although he’d taken some of the group who’d not brought anything to a Target-type store to get some trinkets. Unfortunate.

One activity was getting shuttled to a farmstead on the back of a ubiquitous Vietnamese motor scooter, to meet a former soldier who’d fought with the U.S. side in the war. Guide demonstrated for all of us how to get on the back of our scooter, behind the driver. After I’d gotten on mine, he came over and said, “How did you get on? You’re not strong enough to do that!” I was livid, but didn’t say anything at the moment. I’m not an ultra-marathoner, and have spent most of my life dealing with weight issues, but I ski a lot (downhill and nordic), hike, work out at the gym, do yoga and Pilates, and am quite strong for a 75-year-old. Maybe there’s a cultural difference between Vietnamese and Americans, but what he said would be inappropriate anywhere, and I was on the damned scooter, so why would he say that?!? He made sexist comments throughout the trip, and 3 of us trying to suggest that you don’t say some things to older American women went unheeded. Nine-year experienced OAT leader? How he’s kept that job, I find extraordinary.

OAT asks for a trip evaluation from each customer, and I gave them a frank assessment. No one from OAT ever contacted me back. Maybe they’ll read it here.

OAT sometimes has big discount prices on trips. I won’t say I’d never do another trip with them, but the guide on our last trip has left a very negative feeling. Our Africa guide was much better, and I’ve stayed in contact with him, yet apparently he’s never been hired for another OAT trip. Strange.

We enjoyed the Croatia trip in 2005, with guidebooks and a rental car. Their tourism infrastructure is more developed now, and it would be easier to go on your own now than ever. But a (good) tour is another option.

Posted by
8163 posts

I haven’t taken an OAT tour so no help on that part of the post. But I did do the RS Best of the Adriatic tour in 2023 and enjoyed it very much… in case that becomes the option you consider.

Posted by
598 posts

Wow, Cyn! You certainly had a poor experience! So sorry to hear this.

I had just the opposite experience with OAT in Vietnam in 2023 - one of my favorite trips. The guide was excellent and very thoughtful in meeting everyone’s needs. His English was good and, although not perfect, understandable. The sights were amazing and I liked that OAT included Dalat in the mountains, something no other company seems do. Our included meals were very good. The one disappointing meal was a western meal LOL.

I have taken four OAT trips (most recently in 2024) and three were excellent while one guide was average, but still gave us a generally good experience. I’ve also taken tours with Rick Steves, Road Scholar, Gate 1 and my college alumni association, so I have high standards for guides and itineraries. All companies warn that there may be itinerary changes and I have certainly experienced that. There’s usually a good reason “on the ground” for these changes. I have not experienced hotel switches or up charges (other than optional tours that are described in advance.)

Many complaints about OAT stem from difficulties with the US office, not the tours themselves. I have not experienced any problems in this regard, but I do a lot of research on things like flights and visas because I know that the office staff are not experts about every country and situation. Getting a visa always has the potential for problems and tour companies have no control over this. I myself was once flatly turned down for a visa and I had to change my plans.

Posted by
8814 posts

Every review I've read here about OAT (with the exception of Cyn's) has raved about OAT and especially their guides.

I recently booked a tour with them but had to cancel for personal reasons, and received my deposit back very promptly. I know that Lane, who posts here frequently on the forum, loves OAT and has take multiple tours with them for a number of years.

Here are a couple of recent posts about OAT from long-time posters here that you might find helpful:

https://community.ricksteves.com/travel-forum/trip-reports/report-review-of-my-first-trip-with-overseas-adventure-travel-the-baltics
https://community.ricksteves.com/travel-forum/trip-reports/greece-albania-and-north-macedonia-with-oat