Me and my friends had booked a flight with Vueling Airlines for traveling between Porto to Barcelona on the 9th April 2020. However they cancelled the flight and are now denying the refund. We are from India and we do not have any travel plans for the next few years. Can someone please help me as to how I can challenge Vueling and get the refund.
Reply from Vueling Airlines.,
Thank you for contacting Vueling.
We are contacting you in reference to booking X****R,
flight VY8481 on 09/04/2020.
First of all, we would like to apologise for any inconvenience we may have caused you.
After analyzing your case we inform you that according to the information registered in our databases your flight was affected by circumstances beyond the company’s control.
We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation.
Some factors -such as adverse weather conditions, strikes, diversions, bird strikes, runway closures, etc.- are completely beyond the company’s control.
In consequence, we regret to inform you that, according to the Community Passenger Protection Regulations, your case does not correspond any type of economic compensation.
We remain at your disposal for any other doubts, suggestions or requests you may have. Our apologies again for the inconveniences caused.
Vueling Airlines, S.A.