The email received from Vueling to poster blackmci ( similar to the one I received ), has now been furthered by two more this morning ( 28/03/2020 ), in reference to the situation and in most cases, we flyers opted for the REFUND from the very first point of contact..
All of us a little disturbed to have seen the emphasis they were placing on FUTURE travel credit when first, we never asked for a credit and secondly, unless Vueling have a guaranteed crystal ball that states all will be well in the world in the next couple of months, then there could be no other logical option to go for but " money back please ". So, let's see what they tried to say this morning.. ( abbreviated to fit here )
Hi, John ********
We are writing to inform you that as your flight has been cancelled because of etc, we've turned the amount you paid for your booking into Flight Credit. ( WHY?? )
Details of your cancelled flight:
- Route: BHX - BCN
- Flight no: VY8755
- Date: 2020-03-31
- Booking code: OC****
- Flight credit:**** GBP
How to use Flight Credit ( NOT INTERESTED SO NEXT 4 PARA'S DELETED AS IRRELEVANT )
SO, ONTO THE RELEVANT BITS....
If you prefer to be refunded the price of your cancelled booking, you must call us so we can process your request. Due to the current situation, this process may take up to 8 weeks. ( *WEB SITE STILL STATES 7 DAYS!! )
**SO,, now remember the bit about " you must call us "..
Contact telephone numbers: From UK +44203868570
We advise you to keep this email for future reference. ( *yeah, sure Vueling, I will ** )
Call the number by all means IF you want your level of anger and frustration to get even higher.. Spend 4 mins listening to the pre-recorded, non relevant speel and press ( according to their advice ) button 4 for REFUND. Strange, after using THAT selection, the speel sounds identical to that of the first output and on it goes. After about 10 mins and still listening to total irrelevance and no sign of any possibility of human interaction, they will thank you for calling and drop the line..
OK, I've tried every conceivable option to give them a fair chance but after 3.5 hour marathon on this episode,, time to bring the credit card company in.. Sadly, all I could get from a Saturday service was,, try this number we have - 02035143971 - ( and I did ), but again, as half expected, it's another line with fob off pre records and again, kicks you off the line after pre prescribed period..
So, all my fellow ticket holders of the non existent flights,, Vueling are certainly depicting that the LAST thing they want to do is refund your hard earned dinero, despite article number whatever of the EU code etc.. The EIGHT week thing is not only a convenient statement to ward off the claimants, it is co-incidentally, the date of their next formal airline consortium board meeting, at which time, it would be very easy to see this subsidiary of Iberian, going to the wall. Why else are they dishing out info and telephone numbers that lead to zilch? If they HAD have been fair, I may have reciprocated. Sadly, now performing as online scammers, they've now lost my vote and come Monday morning,, it's credit card " CHARGEBACK " rules that will take over my predicament.. Good luck to you all!
P.S. Any of you considering maybe an OMBUDSMAN intervention ( even if it was possible ), you will find another co-incidence ? They too will not handle till after 8 weeks since complaint was brought about,, giving the respondent time to effect their own resolve,,,like going to the wall and leaving this message.. Hasta luego suckers! ;-)