Yesterday, I flew an intra-european flight on British Airways. Besides the rude and dismissive ground staff, and the flight attendant who poured champagne over me--and it wasn't even for me--today it got even stranger.
This evening, I received confirmation and a case number for a delayed baggage claim. Only I didn't have any delayed baggage nor did I put in a claim. I checked, and it is a legitimate complaint.
Is it a full moon?
Frank, I can tell you one possible scenario for the delayed baggage. The man behind me at the luggage claim office last week had his bag miss our flight. The big challenge he was having was that the claim tabs he received didn’t have his name on them, but someone else’s name. Bag drop had evidently switched the luggage tags.
Unfortunately their service has been getting progressively worse for quite some time now. Sorry about your bad experience- I hope the person whose baggage was delayed eventually received it!
