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Air Help wants to file my claim for my delayed flight for 25% of the compensation

Expedia heard that my flight that I booked through them was delayed by 48 hours so one of their partners Air Help has contacted me to file my claim. Anyone have a similar experience and what was the outcome how long did it take to get compensation

Posted by
4668 posts

Why not submit a claim yourself and keep all of the money? You might encounter some reluctance from the airline, BA are being particularly stubborn with my claim at the moment, but eventually many will capitulate. There's lots of information on the internet regarding what they can and can't use as reasons for not honouring your claim. Virgin eventually rolled over with one of my claims and the money was in my bank a week later.

If it all gets too complicated then consider one of the online companies (they all pretty much take 25%) and let them do the chasing. I believe the average turnaround is a month.

Posted by
8405 posts

Friends were getting the run-around from Austrian Air and United, so they filed directly on the EU 261 website. They were reimbursed in a week. You have to wade through the companies to find it on a Google search, but the EU form and instructions are on line, about 5 down. Keep the 25%.

Posted by
2475 posts

Bets, would you be so kind as to either annotate that specific direct website for the claim that you mentioned, or PM it to me? I cannot find it under a Goggle search. My daughter-in-law has a claim to file from a canceled Norwegian flight ("technical difficulties" was indeed cited to her) that then caused her major hassles -not the least of which was having to purchase the ticket from them to complete her trip to her destination as planned from where they rerouted her to. All I am finding with my searching is the many places that will do this for a fee, not a direct claim with EU.

Posted by
7205 posts

Bets - what is the web site url of which you speak?

Posted by
8405 posts

Here is the official form:
https://ec.europa.eu/transport/sites/transport/files/themes/passengers/air/doc/complain_form/eu_complaint_form_en.pdf

Here's more info and the national enforcement bodies that are linked on the bottom of the PDF. https://ec.europa.eu/transport/passengers/air/air_en

Luckily for me, and to be able to post it for you, it came up as the second response on my Google search. It was about fifth the first time I searched. Searches are getting more difficult with all the paid ads and bots.

Posted by
2475 posts

Thanks, Bets. I had found that form. I misinterpreted how you wrote your response, from your wording I was looking for something that was actually filed to the EU for enforcement.

Posted by
4696 posts

I personally would not want to surrender 25% of compensation due to me before allowing the normal process to play out. Has the airline rejected your request since your post from a couple of weeks ago?

I still have the same opinion as I posted here. I would rather wait 2 months to get compensation from the airline than to pay some third party, but that is just my preference.

https://community.ricksteves.com/travel-forum/trip-reports/flight-cancelled-cdg-to-kef-to-ord-not-weather-related-what-am-i-entitled-to-skycop-com

Posted by
8405 posts

Larry—my friends did file directly to an EU commission when Austrian and United kept passing responsibility back and forth. I gave them this link. They were paid within a week or so. That was summer 2015. The process appears changed.

It does say to file with the National Enforcement Body of the respective country if the airline isn’t responding to the claim. However, the link to the NEBs is dead; only the link to the commisions that deal with complaints from special needs travelers is active. So much for consumer protection.

If someone gets an active link to the National Enforcement Bodies, could you post it here. Maybe someone on Flyer Talk or TA.

Posted by
7196 posts

I filed the claim directly online with the airline today. Perhaps something later to offset my 2018 summer European tour.

Posted by
2475 posts

Thanks, Bets. As I was previously advised here, I can't do this for my kids. In that aspect, my son is an engineer, while his wife, who is the victim, is in school in Rome for the semester (and thus the reason for that flight). He will be filing this for her for her, he is waiting for her to get him all the necessary copies of the receipts. I will send him the link for the form, he can decide if he wants to use that or Norwegian's form from their website.

While there may have been a legitimate reason of some kind for Norwegian to have sent in a replacement plane for the direct flight to Rome which instead flew the passengers to Copenhagen, it is beyond belief that while getting her the boarding for that flight and setting her up for their CPH-Rome flight the following day that Norwegian made her purchase that as an additional ticket, including a second set of luggage charges, which she of course had already paid. I believe at that point he had already started home (we are all in Philly, this was in Newark) and she had no idea what her rights were or how to deal. In any event, i will post up when I hear a resolution, given complaints I have read about Norwegian I am not expecting a fast conclusion. In the meantime, he has protested the additional airline charge with his credit card, citing their double-charging for the flight in violation of their contract.

Posted by
8405 posts

Sorry Jazz that Larry and I are carrying on a conversation. Maybe some of this will be helpful to others.
Larry, Your DIL’s flight situation, having to buy another ticket and pay bagage again when Norwegian failed to transport her directly, is outrageous. However, read Chris Elliott’s website and you’ll see that a credit card chargeback is a last resort. The airline won’t respond once you’ve done that. Your son needs to hold his horses, file, and give Norwegian time to respond even though it seems counterintuitive. Most of us would do the same, but it does shut down any reimbursement and if the credit card does not go in your favor, Norwegian can use that to show your DIL agreed to the transaction, though in fact, she was coerced. Can he withdraw the dispute for now andfollow procedure? I’d go over to Chris Elliott and ask the forum members what to do now. Please report back. B.

Posted by
5476 posts

Boy, that's a Silicon Valley story .... a vulture-partner of Expedia gets your personal information so they can get their "vig" on something you're entitled to 100% of. A sad commentary on the "new" travel business.

Posted by
2475 posts

Bets, we see two issues here. One is reimbursement/compensation under Rule 261, which can take some time. The other is a credit card charge that is currently due. While this is in protest, they won't have to pay it, a good thing as they have a lot on their plate with her being away (I just found out that the rental she had arranged with a friend turned out to be bogus in that when they arrived the property owner then tried to extort way more money than was agreed to; luckily this was through an agency that has taken care of them, but it meant new arrangements, hotel time, additional expenses, and so on). So while the credit charge is in protest, he will claim all the associated expenses and the 600€ compensation through the channels, the credit card correction of the extra fair should not affect the rest of this. If Norwegian has to answer the bank first and tells them this is going through their channels, fine - and the bank can maintain the hold until Norwegian refunds it. Or they can pay that charge back to the bank themselves, which does not relieve them of the hotel, meal, taxis, parking and 600€ which is due., then Norwegian can then not refund the the charge for the additional flight.BTW, this is the text that she received roughly 4 hours before departure, which pretty cleary states this is to be compensated :"We're sorry for the cancelation (sic) of your Norwegian flight DY7194 from Newark (EWR) to Rome (FCO) due to technical difficulties. You can be rebooked to our Norwegian flight DY 7954 Newark (EWR)-Copenhagen (CPH) on 08.01.2018 departing at 01:00. To be rebooked please contact us on 1-800-357-4159 or see our agents at the airport. To read about your rights visit www.norwegian.com/rights." Note that her flight, 7194, was to have departed Rome at 1PM that day Rome time, so they knew well before this point that there was a major problem and no plane.

But I do thank you for your concern and advice, and I will post up as anything of interest happens along the process. Check out my "Passport Renewal-Oops..." for the rest of our bad luck!

Posted by
7196 posts

What a joke

Flight Compensation $1470.76
Service Fee $514.77
Your compensation $955.99