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Canceling Chamonix hotel

Just FYI and Heads Up:

Contacted last hotel in RS Aps My Way tour in Chamonix, France, to cancel additional nights. Their policy is full refund of deposit if more than 30 days prior to arrival, but policy will not be in effect.

Email from hotel:
"We wish to apply the order submitted by the Ministry of Economy and Finance and adopted by the government which authorizes tourism stakeholders, including accommodation providers, to no longer reimburse the deposit received for stays between March 1 and September 15, 2020, but to offer a credit of the same amount valid for a period of 18 months. If it is not used within 18 months, the amount will be refunded in full.
Thus, following your cancellation, we inform you that a credit is available in our establishment until October 2021.
After this date, if you have not used your credit, this amount will be fully refunded.
If the situation improves quickly we will contact you for an early refund, if that is your choice."

Posted by
21243 posts

The policy has been changed and ordered by the government. Why does that not surprise me or you? It is a cash flow situation. Need a little understanding of the current economic situation. It is tough on everyone.

Posted by
52 posts

I posted it as a heads up to others. I have greatly appreciated others posting their experiences.

Posted by
2632 posts

Thanks for the heads up... and for doing it in a way that doesn't besmirch or try to hurt the owners of the hotel.

the order submitted by the Ministry of Economy and Finance and adopted
by the government

Anyone know if "government" = France or the local government?