Heathrow Airport June 2015, Reservation with Europcar for 2 weeks booked with Priceline.com, with CDW included. The Europcar agent was vague about insurance and told us clearly that he saw NO INSURANCE on us , even when i showed him a printed reservation from Priceline, which was in the Europcar system. After 20 minutes of enduring upselling, misrepresentation, and evasive answers, my wife & I ( aged 75) elected to sign the contract as the agent requested. This felt like duress after a 20 hour trip from Oregon. Isn't this why we make a thorough reservation in advance? Upon return, we found a billing for $648 for insurance on our Europcar invoice. WE disputed this with Europcar, which they denied. In retrospect, the CDW insurance from Priceline WAS valid, and was essentially the same thing that Europcar overcharged us for. The Europcar agent was purposely vague about PL&PD coverage & CDW. He/Europcar scam unknowing tourists, try to upsell, and are insensitive to their tactics. We have made intelligent appeal on this charge to no avail.
I strongly recommend that you DO NOT use this company anywhere you go. As Americans, we take insurance seriously, and scamming on this level is unforgivable.