........ at a hotel which has no elevator?
During our last trip we spent two days in Bonn, (we wanted to see Beethoven's birthplace) and my wife was having knee problems, so an elevator or a 1st floor room was important.
Well, rude awakening time: We had to go up 2 flights of stairs to get to the "First Floor" where the proprietor's office was. Then another 2 flights to get to our room.
We were assured when we booked that we could be accomodated and when I complained, the manager stuck out his hand and asked for his key back. Since we were tired and didn't want to walk to another hotel, we decided to "grin and bear it" and stayed there. There was no workable television, but since we had already had the one major disappointment we decided to let that one go as well.
This was a 4 Star Hotel, but the award was 5 years old, so we wrote to the agency which governs awarding stars and complained. Don't know if it helped, but I thought y'all might want to keep our experience in mind if you have the same circumstances we did.