NOTE: We took our first trip to Italy on a Rick Steve's Tour. It was wonderful and well done. The comments about this restaurant are no reflection on our RS tour but are solely about Trattoria da Romano, a restaurant on the island of Burano which we chose to eat lunch at when there during the tour. It is intended to be informational about our experience at this restaurant where we felt taken advantage of as tourists.
My wife and I took our first trip ever to Venice in May,2015. Part of our tour was to an island town named Burano where we had lunch at Trattoria da Romano. The restaurant was near the dock and looked interesting so we gave it a try.
I have to say the food was good and we enjoyed our lunch...UNTIL we received our 150 Euro ($177) bill. Yes....it was LUNCH) Not being familiar with reading Italian menus, and not getting much help from the waiter about pricing (no mention of pricing on a fish we ordered which was $100) we were shocked by the bill and felt taken advantage of because we were tourists and not familiar with the language.
We had to run to catch our ferry so had no time to have discussion with the restaurant on the bill at the time. However, when we got home I wrote an email to the restaurant explaining the situation and how we felt about the experience. The response from Luigi at the restaurant was a real shocker....clearly written by someone who cares a lot more about making a quick buck than taking care of a customer.
He challenged whether or not we really ate at the restaurant (like I would make something like this up??? We provided the date we were there and the amount of the bill in Euros and $), He stated all the prices of the food were in the menu and we should have known what we were ordering (not entirely true....the price of the fish we had @$100 was not in the menu or we wouldn't have ordered it) And lastly he called Tripadvisor a "squalid invention” (clearly he doesn't like or understand the need for customers to have a forum to share (or in this case 'warn') other potential customers (or in this case 'sitting ducks') about what they are in for when they walk into Trattoria da Romano.
There are lots of other reviews for this restaurant, many positive, but several others like this review where customers were really taken advantage of. Read the reviews, make up your own mind but JUST BE AWARE!!! There are lots of other restaurants on the island of Burano who