This is just a cautionary post....I hope someone else avoids this misery from reading my post.
We had a fantastic 3 wks in Italy-first timers, recently retired, 40th anniversary trip. We took 2 Credit cards and 2 debit cards. Our local CU charges ATM fees, so we opened an account with a widely used and reputable online bank for the sole purpose of accessing cash while in Italy. We used the card a total of 6 times at bank owned ATMs in Italy. All went well-we were very selective and protective when we used the ATMs.....arrived home and had to travel for family issues. We sat down on Saturday, less than 3 weeks after our return from Italy, to review our trip spending to compare it to the budget we set, and to transfer the leftover funds out of the debit card account and back into our credit union account.
You guessed it-the debit card account had been cleaned out, down to $10. There were 3 withdrawals made, from ATMs here in the US, the week after we returned. They were made at a bank and a convenience store a few states away from where we live. We immed reported it to our account holder, and are awaiting a call from their fraud dept....it's a banking holiday today. The local sheriff was just here, and we filed a report, but he said there is basically nothing they can do, which we understand.
We both have our cards, so it was not stolen, and we assume they needed our pin to withdraw from ATMs? Not sure how someone was able to get that other than skimming a machine that we used.
Not sure what we could have done differently, other than transfer our leftover funds immediately. Thankfully, it was not a huge amount of money, but let's say it was enough to make ya sick to your stomach!!! Sigh.
We read through the fraud policies of the online bank, and it appears we may be able to have the funds returned to us, but it makes me so angry that any of this has to be dealt with.
So just be careful.