I am so bummed. Anger hasn't quite set in. We booked the Trail of Lippizaners tour through Mythic Travel out of Denver in January. Instead of paying the corresponding tour company, she spent our money. Now we are out the tour and out our money. So far we have found out she did the same to at least one other person. The tour company is not being helpful, saying it's not their problem. We were scheduled to leave Friday.
I'm willing to try to wing it through Venice and on to Vienna. Probably not the best idea but at least we don't waste the plane tickets or pay cancellation fees. My friend doesn't think she can swing that financially.
You all have been so helpful through all my excitement and questions.
12/12. Update: Yesterday Therese turned herself in to the Denver Police. After missing the 8am deadline, the DA's office gave her a choice of turning herself in by 4pm or the police coming to get her. She will be arraigned on theft charges today. Court case will probably be in February. More victims have come forward. Her arrest doesn't get our money returned but we feel like justice is being served. She will not be able to steal more tourists' money. Funny on the arrest report: hair color "green".
AIG/Travelguard has denied our claims and appeals. Clever legal-ese wording allows them to deny many claims. There are over 130 complaints on the BBB website because of denials.
10/18. Update: The Denver Police Major Crimes unit has taken the case; a very nice detective is working the case. All five ToL participants who paid for the tour through Mythic are part of the complaint. The police have subpoenaed Mythic's bank records which they should have in a couple more weeks. Therese skipped - surprise, surprise - but may still be in the Denver area. Better Business Bureau has been in contact with her. She is seeking arbitration but we are fed up with her lies and promises so refuse to arbitrate. It's just another ruse on her part. She has stated she has no money or assets. TravelGuard/AIG's insurance contract says nothing about fraud/theft, so we have filed claims on that basis. I'll let you all know the outcome. You've all been so nice and helpful. I appreciate it.
On the brighter side, my husband and I leave for Hawaii tomorrow. Have to use the airline credit or lose that too. Not a bad consolation prize. Getting my husband to fly anywhere is close to a miracle.