April 17th I took mt family to visit our Son in Germany. We have done this journey many times over 25 years. We always rent a car from Hahn desks and normally its with Europecar or Sixth, but we were guided to Enterprise by the airline. My Grandson booked the car and I paid for it. He drove for us because of health problems of mine. When we arrived the person on the desk happily offered us an upgrade for the same money. I paid and used the car very few times ( only 165 KLM from 17th to 21st) .
Fortunatley we always take photos of thecar the minute we return it for safety. In the past we have witnessed drivers bumping into other parked vehicles etc.
A couple of days later i requested my Euro 250 deposit back and was told that they had found some damage to the from wheel rim. We knew that was wrong but checked our photos and there was zero damage. My Son went to the desk and spoke to the manager who said he would investigate. He emailed to confirm what his colleague had said, and showed a BLOWN up photo of damage that looked to him like very old marks.
I immediately sent them our photos and contacted Enterprise Customer Service UK and listed the whole story with my photos. They contacted the Hahn desk and then repeated his story.
Now they refuse to answer my emails and when my son visits them the manager is never there. Last time the man on the desk admitted that he was the one who found the damage! He was very arrogant appeared to find it funny??
Now we get no replies at all and were told that this is the general tactic of Enterprise if you live in another country. I am furious because I am 83 and cannot afford to lose money or have so much stress. I will not let this go beleive me !
My Son is talking to a few solicitors in Simmern but they are reluctant to get involved because to them it is a small amount??
If you have any advice who to contact to fight this please contact me asap.
Surely there is a governing body (like our Trading Standards) who will investigate?