Well before the Coronavirus outbreak, my family reserved a house owned by Greg Kruse in North Naples, FL through VRBO. The reservation was for Easter weekend, April 9-12. We cancelled the reservation in mid-March due to the severity of the outbreak at that point. Greg Kruse instructed us to cancel online, saying he would give us a full refund. When he failed to refund any money we contacted VRBO and asked them to enforce their special Coronavirus refund policy, which was applicable to our situation. That policy states that owners should give renters a refund of at least 50% for cancellations due to the Coronavirus outbreak. VRBO tried to contact Greg Kruse multiple times to get him to issue a refund but was unsuccessful. VRBO essentially told us that their refund policy was unenforceable. Mr. Kruse also failed to respond to multiple requests for refunds from us. VRBO did refund their service fee, the damage deposit, and a portion of the taxes. We still were out over $1400 that Greg Kruse kept, including the $395 cleaning fee for a house we never stayed at.
This property is still being offered for rent through VRBO (Property #1825814). I'm sharing this as a cautionary tale for anyone considering renting through VRBO, particularly anyone considering renting from this owner.