Rented a car in Frankfurt Germany. First agent upsold us and then when we declined we got the car we originally booked. Up sell price: $949.- Booked price: $549.- We get home and first they say there was $346. in damages and the they produce an invoice that they hadn’t sent us for $949. Also got gas in Fussen (no receipt) and the pump says it is charging 57 euros for the gas and 150.- euros. Manager says it is simply a hold but when we check the bank they had charged $323.02 on our debit card. Both difficult to resolve. Ongoing.
Posted by
🏝️ Hobe Sound, FL⛱️
3279 posts
I wish you success in fighting the charges. I always take before and after pix of any rental car to protect myself. Who was the rental agency?
In regard to your fuel fees, I doubt that any car on the road today would hold $323.02 worth of fuel. A semi truck maybe…but not a car. Another reason to use credit cards vs. debit cards when making purchases at home or abroad. Credit cards offer more protection to the user.
Posted by
Land of La
9217 posts
So a first and only post is about a tourist scam.
Why didn’t OP get a gas receipt? Nor a copy of original rental car invoice?
Great advice about taking pics of rental cars when rented and returned. I do the same.
Would be interested in knowing from which company the car was rented from in Frankfurt.
Posted by
OP
2 posts
I didn't get a receipt at the gas station because the machine didn't print one when I requested it and there was no one in the megastore (V-Markt, Fussen) who could help me. The rental car agency is Avis. We were really tired coming off our flight but looking back when he said that he would e-mail us the updated invoice we should have insisted on a hard copy. The 'damages' are difficult to deal with because when we dropped off the car it was in a garage with no attendant. I took 2 pictures of the car but more to prove we dropped it off at the right place than to demonstrate the condition of the car. Experience is a strict teacher.
Posted by
Tresana, Highlands Ranch, CO, USA
23626 posts
What type of damages are they claiming? I use my cell phone camera for lots of pictures including the gas pump. One return in France claimed the car was "too dusty" and need to go through a car wash.
Posted by
la la land...
1003 posts
Never use a debit card at a gas pump. Never.