Just Received this email from Norwegian Cruise Line
"Dear Valued Guest(s),
"We are aware of reports of fraudulent emails falsely claiming to be from Norwegian Cruise Line being sent to guests, and we are actively investigating the matter. We advise guests to not click on any links, to not respond to these emails, nor provide any personal or payment information. Actual emails from Norwegian Cruise Line come from the domains @ncl.com, @e.ncl.com, or @nclcorp.com."
Example of the Phishing Email in circulation since October 10
Subject: URGENT: Action Required – Online Guest Check-In Incomplete for your Upcoming Sailing
From: Norwegian Cruise Line
[email protected] (or similar fake domains like metdesignschool.com)
Dear [Your Real Full Name],
Our records show that your online guest check-in has not been completed for your upcoming sailing on [Norwegian Encore / your actual ship name] departing on [Exact Embarkation Date] and returning on [Exact Disembarkation Date].
• Booking Number: [Your Real NCL Booking Number]
• Stateroom/Cabin: [Your Real Cabin Number]
• Total / Balance Amount: [Your Actual Payment Amount]
Action Required: You must access the official NCL Guest Portal within 24 hours to complete your verification or update your card authorization, or your stateroom reservation may be cancelled.
👉 [ Click Here to Access the Guest Portal ] (Links to a fake address like booking.ncgms.com instead of the official ncl.com)
If you have already completed this step, please disregard this notice.
Sincerely,
Norwegian Cruise Line
Guest Services
Hi Windyram
Did you receive a phishing email like this or did you hear about it from others?
That email is a lot of pressure.
I imagine some guests have fallen for it.
I am not a customer of Norwegian Cruise Line myself.
If they have the real customer information, obviously NCL was hacked.
I blame Norwegian Cruise Lines. Inadequate electronic security.
Thank you to everyone for your responses
This happened to us 4 years ago before a NCL Alaska cruise. They had all the info for the cruise but said on a phone call that we owed an additional $400. We cruise a lot and knew that additional money was not ever requested after the final payment. I told them no money was due and hung up. I took 2 fake calls before we called our travel agent. He verified that it was a scam. Amazing how the emails showed and looked so real. The NCL web site has a scam warning on its site today. Sad to say how cautious we have had to be since travel plans have been made online.
