Please sign in to post.

Is justfly.com a fraud or scam and is Kayak.com directly connected to it?

I recently searched Kayak.com for flights to Turkey, and while Turkish Airlines was listed in the left column, with all the other airlines, I could not get to it. In the end, justfly.com came up with the flight I was interested in and so I booked it. Now when I call justfly.com I can not connect to customer service. OK, I thought, I'll just select option 1, which is for a new reservation. When I started to tell the operator about my concern, she said she would connect me and that I should have selected option 2. After a long I hung up and called back. Guess what? Option 2 is only for concerns if an airline has contacted you to make a change to your flight. Am I wrong or is there something very suspicious going on here?

Posted by
1705 posts

I think you'll find, generally on this site, that the best ways to book a flight are 1) directly with the airline or 2) through a travel agent, so you have recourse with a human being in your town if a problem arises. I book my fares directly with airlines generally and in the future, you should always do this - no Expedia, no Orbitz, no middlemen.

But as to your current problem. Have you tried going to the Turkish Air website with any of your confirmation information from justfly to see if you can confirm a reservation exists on their site?

Posted by
711 posts

Valerie has it right. Even if you use one of the big name consolidators you run a big risk if anything goes wrong with your flights. The airline will look at your ticket, see by the codes (you would not believe the amount of info they have stored up about you in the ticket codes) that it was not issued by the airline or an authorized travel agent and they will show you what it is like to travel third class in Bulgaria. Nothing is lower than traveling third class in Bulgaria. Whether it is a flight, rental car insurance or whatever, the companies have to deal with with you when you cut corners with a consolidator, but they don't have to like it and when problems arise they will put you somewhere just a couple hundred yards behind the end of the line. I look at the consolidators web sites to get an idea of what is available in terms of flights but that is about it.

Posted by
2957 posts

So sorry about your problem. Many threads on the air travel forum over at Trip Advisor about this company. Here is one:
http://www.tripadvisor.com/ShowTopic-g1-i10702-k8504032-Justfly_com_is_just_a_scam-Air_Travel.html

You might read through these threads and see if anyone was able to connect with customer service, and if so, how they did it.

Good luck to you in getting this figured out. I hope it doesn't take away too much joy from your trip.

Posted by
533 posts

I don't know if I was particularly lucky or if these other folks were particularly unlucky, but my most recent flying experience was on a flight I'd booked through justfly.com, and it was absolutely fine. The booking was for an Aer Lingus flight "operated by" British Airways. I wrote to British Airways customer service with the booking information from justfly and Aer Lingus, and they gave me a British Airways booking number so I could manage the booking myself in their system (I wanted to order a vegetarian meal), and from that point on it was just like I'd booked directly with British Airways to begin with - except that my bank account balance was about $150 bigger. I've never traveled third class in Bulgaria, so I can't compare it to that, but I've flown with British Airways a lot, and it was just like any other time - there was no difference in how I was treated.

Posted by
516 posts

Yes, I've heard stories from those that swear by the online booking services/consolidators and the huge savings and flight combos they scored and also from those that curse these same services like the plague. Ultimately, you have to decide if the price difference is worth the gamble. I've done both and fortunately I've never had a problem, but I stopped using websites a number of years back and now I only book direct with the carrier. I just feel more comfortable dealing directly with the airline.

Posted by
533 posts

Don't get me wrong - reading some of these accounts (which I hadn't seen before I booked my recent flight) make me wary of using a consolidator for anything more complicated than a direct flight. But "fraud" and "scam" seem like the wrong words to use when most (maybe the vast majority?) of their customers get everything that was promised to them without a hitch.

Posted by
1 posts

the Better Business Bureau has absolutely warned against doing business with Justfly. My experience with Justfly has been the worst travel booking experience I've ever had. The initial booking was easy enough but when I ran into trouble with my trip and called customer service that's when the problems began. I realized the day after I booked my trip that the dates weren't going to work. I called Justfly customer service to find out if the tickets were refundable or what kind of charges I'd be facing if I changed my dates. The first agent I spoke to, Karen, told me that the tickets were refundable but that I would be charged $75 per passenger for cancelling the trip. I told her I wanted to talk that over with my partner and she informed me that I only had an hour to call back. Somehow my calling to ask about cancellations and changes started a 1 hour window, and if I didn't call back in the given time I wouldn't be able to cancel at all? It was really stressful and bizarre. So I did call back (21 minutes later! inside the window!) and spoke to Lloyd who helped me cancel the tickets I'd booked and assured me that the tickets were refundable and that I would receive that full refund in 6-8 weeks. What a relief!
Then ONE MONTH LATER I received notification that those tickets were suddenly NOT refundable and now the company is refusing to help and is actually being quite rude on the phone. If the tickets were not refundable and they had actually told me the truth in the beginning I would have found a way to take the trip in spite of the dates being not ideal. But now it is TOO LATE. If I took that trip now I would likely be fired from my job. It is unpardonable to have misled a customer this way. At the very best it is abominable customer service; at the worst it is fraud. I lost more than $600 because they have ill-trained staff and no customer service recovery options. I will never use them again and I caution all potential customers to consider booking with someone else. This company has no idea what they are doing and they don't care about the customers AT ALL.
SO, if you have money to burn, use them by all means. But don't expect customer service to provide service or indeed to even tell the truth.

Posted by
7173 posts

I agree that flights should be booked directly with the airlines if at all possible. However, 3rd party travel websites like Orbitz, Expedia, Vayama can sometimes piecemeal flights from various airlines and make a roundtrip for you out of those pieces at a real discount. I've booked those kinds of 3rd party flights and yes I've run into hassles but still managed to get to my destination and return just fine.

No - I've never used justfly.com

Posted by
23560 posts

Just for anybody posting, this thread is from last March, and has just been reawakened.

Posted by
7173 posts

don'tcha hate to get caught up in these age-old threads???

Posted by
516 posts

You can consider the extra couple of hundred dollars (or more) that you might pay by booking direct with an airline vs. an online booking website as a form of insurance "IF" something were to go wrong. I know there are those that swear against buying travel insurance (i.e., "in x-years of traveling NOTHING has ever happened to me, I won't waste my money on travel insurance!!"). So similarly with online booking sites there are those that won't find the premium of booking direct with the carrier worth the insurance it offers. The insurance being that you do not need to go through a third party should something go wrong and risk that third party not being held accountable.

Posted by
1 posts

I have been advised to contact the FTC, my state attorney general, and to file a complaint on consumer.gov. This company is a ripoff!

Posted by
2 posts

I clicked a link through Kayak.com to book with Interjet and was sent to the payment site of JustFly instead. I have never flown with Interjet and did not notice I was on "JustFly" before it was too late and paid. I happened to call JustFly (800-717-5015) because I checked interjet.com and they were charging $50 less for a 1 way flight!

If you try to call JustFly, here's a tip: press 1 for "new reservations" and you will be connected immediately. If you click 2 for "existing tickets" you will be placed on terminal hold. I waited for 45 minutes and heard "you have 10 callers ahead of you" then it went to 8 callers.. then back to 10 callers.. for 45 minutes.

After getting someone on the line and explaining my issue, they put me on hold again and then disconnected me. I honestly don't even know what to do at this point. I cannot get someone on the phone at JustFly. I googled them and they have a terrible rating with the Better Business Bureau (BBB).

Posted by
2 posts

Hi Mike, I had the EXACT same thing happen to me! I wanted a flight with Interjet Airlines, which is what was showing on Kayak.com, however Kayak sent me to JustFly to book the ticket. When I called JustFly to cancel, I was unable to connect with anyone by pressing Option 2 for service, even after waiting for nearly an hour on hold. This is very suspicious and I am still unable to speak with anyone at JustFly for service. I am going to contact the Better Business Bureau and Kayak.com. I suggest you do the same.

Posted by
1 posts

I'm glad I read this before booking my trip to Turkey. Initially, I went through Kayak and was routed to justly.com. I couldn't find any flights that didn't include an extremely long layover during one leg of the flight, so went to Turkish Air directly. I'm paying a couple hundred dollars more but got the connections I wanted. And very glad to have avoided using justfly.com!! Thanks to all ov you for adding your experiences to this string.