My wife and I had to cancel a flight from Chicago to Madrid due to my Covid diagnosis right before the flight. This was in early February 2023.
Iberia issued us a travel voucher once we provided them with a doctor's note.
A couple weeks later on Feb 25, we received an email that 2 individuals from Columbia had obtained our voucher number and had booked a ONE WAY flight from Havana Cuba to madrid for that same day!!
Even though we spent hours with Iberia customer service trying to stop this theft of our voucher...and Iberia customer service confirmed with us that these people would not be able to fly, they did indeed fly and hence our nightmare began.
Complaints to Iberia have been to no avail. Does anyone have any other suggestions of how we can work with Iberia to get the refund of our voucher which was stolen from us by people from Columbia.
Ken and Karen Novak