MY VOUCHERS WERE STOLEN ALSO!!!! Oh dear. Not making me feel optimistic reading everything above....
I had a medical emergency and came close to dying when I had a flight to Mexico City from Barcelona two weeks later. (I am American but have lived in Barcelona for 22 years). They denied me the vouchers for a good couple months when I was really really sick and I had to get several documents together to finally be authorized for a reimbursement. They FINALLY said okay, but then never sent me the voucher code. This required another 10? 12? hours on the phone. And finally got the voucher number!!!
I am in Barcelona and speak in Spanish to customer service. It is outsourced to Colombia.
So, about 3 weeks ago, I likewise started receiving email after email. Felicidades Angela Hurtado! Tienes tu vuelo! Your flight leaves today from Madrid to Bogota!! It just made me feel SICK, after everything I had already been through. I called 3 times and told them Angela Hurtado has seat 10C and the flight leaves at 12.30 pm!!!! (it was about 8am when I started calling). Worse than useless the customer service girls. I have filed an online claim ensuring me they would respond in 20 days, and it is 20 days tomorrow and not holding out much hope of getting a response. Meanwhile, flight prices are increasing every day...
Did anybody get back MORE of a monetary total for the pain and suffering? I WANT MORE MONEY than my original voucher (1600 euros).
By the European data protection law, companies have the LEGAL DUTY AND OBLIGATION to have adequate data protection mechanisms in place. And they have not apologized, have not given me the money. I am filing today a second claim with Iberia, I filed a police report, and we have other services here like the "Defensor del Pueblo" (ombudsman sort of) and the Spanish Data Protection Agency... I will NOT be defeated. But what an enormous pain in the butt.
Any further recommendations much appreciated... Mary