I hope no one else is having the same experience as I am.
Booking.com is not passing on the cancellation fee waiver for the hotel I have booked in Helsinki in April. I will be charged €1280- to cancel my booking, the hotel advises it will receive €165 - if I had booked directly with the hotel there would be no cancellation fee. I wonder how many other people are in the same situation? Looks like the only tourist operator that will profit from this global crisis is Booking.com.
UPDATE: My problem is that Booking.com is overriding the hotel cancellation policy. Hotel policy would allow a refund but hotel advises that Booking.com overrides this policy. When I booked my confirmation said hotel policies applied. There was no mention that Booking.com could override them. Now the hotel policy does not apply. As hotel is the only party to have given me advice, I am assuming at this point that their advice is correct. This may change.
In my country, consumer protection law prevents disproportionate contractual penalties. Any 'breach' fees are supposed to be no more than reasonable losses likely to be incurred. I can't see how Booking.com could possibly be likely to incur a loss of €1135-.