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Beware copycat hotel booking sites

Timely article in the WSJ today about websites that sure look like an official hotel site (Hilton, Hyatt, Marriot, etc.) but are in fact copycat reseller sites. How does this happen? Hotels want you to use their site but they also want to cover all the bases so they will allow others to sell their rooms, using websites with almost-identical names.

WSJ says make doubly triply sure you're on the official site, and it doesn't include names like guestreservations, reservationstays and reservationcounter. All they do is sell you non-cancellable reservations larded with junk fees.

I almost fell for this just now, making some Hilton reservations. The first few search results had official Hilton logos but also included those third parties mentioned above.

Posted by
2571 posts

Thank you for posting this phred,

In the past, I have clicked on some of these links when doing research. It seems like they may be at the top of the results.

Posted by
308 posts

Good info, phred, thank you. We always try to find a real phone number (or email) for the actual hotel we want to stay at, and never use resellers.

Posted by
8289 posts

Good warning. There may be a sucker born every minute, but it seems there are two crooks born every minute.

Posted by
377 posts

My wife booked a couple nights on a site that looked just like Best western. we were surprised at the cost but it's a busy time of year there & rodeo was in town. She booked it & the receipt email was Guest Reservations (IIRC) She called to cancel & no way no how. Best Western was no help. So we got our moneys worth by loading up on Breakfast ;-))

Posted by
4481 posts

MarkMg, my husband made the same mistake 2 years ago with the same add on - reservations. He thought he was on the hotels website. Luckily we did stay at the hotel but we are extra careful since then.
Thanks phred for the reminder to be diligent when booking a hotel.

Posted by
1157 posts

I got tripped up by this scam once, about 4 years ago...figured it out after the fact, kicked myself...never happened again.

Posted by
432 posts

I had to tell Marie to hang up on the "Tech Support from Microsoft" that she found with a google search. He was in the middle of taking over her computer (Windows) and ran into the fact that I'd set her up with a non-Administrator account on her computer. She called me because he wanted the password to the only "Administrator" account on the machine (mine).

But that was a few years ago. It's gotten better.

Posted by
15465 posts

Thanks for the reminder!

I recently was booking an Accor brand hotel in Edinburgh. Although I am careful and try to make reservations when I am not distracted, I somehow got onto a 3rd party site unknowingly. Booked the hotel room which was completely refundable. When I checked the reservation there was a charge for 399GBP (way more than one night's stay!) so I emailed the hotel asking about it. The staff member was extremely nice, checked it and said..that is a charge from your travel agent. I said...no travel agent involved. I then cancelled the reservation and waited until the whole thing was refunded before moving forward. The whole charge including the 399GBP was refunded within 48 hours so that was a relief.

IF a hotel chain has an app, I suggest booking on that. Which I did after everything was cleared up.

I did do a screenshot of the booking which showed it was completely refundable in case there were issues.

Posted by
1730 posts

Yup, I almost fell for a look alike Marriot website when trying to reserve at a Residence Inn in Seattle. I got to the payment page and something didn't feel right. I can't remember what it was, but something was sufficiently off that I closed the page, ran an anti-virus scan and rebooted everything, including myself.

Posted by
432 posts

It's easy to suddenly find yourself in unknown areas of the internet. And a lot of ways to get there.

One wrong character in the name, or the right name but the wrong link (google bombing, others), or "invisible" Unicode characters in the name/link or...

A lot of ways.

And once you're there it's up to how good the imitation is in executing the scam.

Posted by
1 posts

You're so timely! I almost got scammed in Las Vegas last month - the 'Hilton Reservation Website' I searched for had the same logo and interface. Scammers are getting smarter and smarter. I once checked hotel WiFi for reservation information on a business trip, but my colleague from the IT department said that public WiFi is vulnerable to man-in-the-middle attacks and recommended that I carry a little gadget from jammermfg with me when I'm out. I didn't expect that I have to be so careful even when booking on official websites...

Posted by
432 posts

Yes, public wifi can be man-in-the-middle attacked. I wouldn't do banking or such over them. Any wifi network can have this problem. It's more about trusting the hotel/source-of-wifi than anything. Don't sign on to networks you don't know. Or at least don't do anything sensitive on them.

Posted by
36 posts

I was trying to locate a hotel recommended in a Rick Steves guidebook. After I looked it up on Google Maps, I clicked the link to the so-called "official site". I noticed the country code for the hotel's phone number routed to Spain, while the hotel itself is in London. I almost booked a room before I spotting this telling detail. This isn't a chain hotel, so I was suspicious that the main number would be in Spain. I then navigated to a search engine and searched directly for the hotel, which took me to a completely different website. They've managed to hijack the information that appears on Google Maps results to route to their scam site.

Posted by
432 posts

Google Maps is the latest scammers "Google Bombing". They're finally taking (some) action.

https://www.cbsnews.com/news/google-maps-fake-listings-lawsuit-scams/

[snip]

Google finds 10000 fake listings on Google Maps, sues ...
CBS News
Mar 19, 2025 — The lawsuit, announced Wednesday, claims a man working within a wider network, created and sold fake business profiles on Google Maps.

edit: That's why the common travel advice "Just go on Google Maps => find the Business(s) within your target area => make choice with walking and other transport options

Now, the Business(s) (or other data I suppose) could be a fake on Google Maps.