Greetings, fellow travelers. We recently rented a vehicle with Avis in Italy and are no strangers to rental car shenanigans and sales pressure techniques. We were offered an unlimited electronic toll device for the duration of the rental for the amount of 195.20 euros. Since, we were planning on doing a lot of driving, and knowing the prices of road tolls in Italy, having the convenience of a toll device was a welcomed prospect. Upon leaving Milan, at our first toll stop, it was apparent that the device was not working. We had to manually pay the toll on our credit card and consequently, called the Avis desk to complain and ask for a reversal of the charges. Needless to say, Avis never refunded the amount and we filed numerous complaints through their customer service. We lodged a dispute with our credit card company and in spite of providing them emails and documents including the numerous toll charges, the credit card company declined our case.
First, let this be a warning to all travelers who might be considering using Avis. We're Preferred members and have never experienced this kind of nonsense in our past rentals. Also, we're sure this isn't a "one up" and there must be numerous Avis customers who have been scammed like this.