If your Apple device needs repair while you are traveling, do not hesitate to visit the local Apple store if you are in a large city (and you have Apple Care to pay for it). My husband’s nearly new iPad quit charging when we were in Tokyo this week. We went to the Ginza Apple store on Wednesday morning and had a memorable experience (understatement).
We were there before opening, and an employee outside got everyone lined up according to their reason for visiting. Those of us needing support or repair were given priority and signed in to our Apple accounts. When the doors opened, the employees inside (around 20 of them, all dressed in red Apple Tees) were lined up to clap (not bow) and give us “high 5’s” as we walked past. We were all, customers and employees alike, laughing and having fun. I wish I could have filmed it.
We took the elevator up to the Genius Bar on the 4th floor and a a young man who spoke perfect English took charge. Music in the background was Patsy Cline. One hour later we walked out with a brand new iPad, all set up with everything transferred over. I would say it was a highlight of our trip, but we had such a good time overall I can only say this was unusual and unexpected.