I wanted to post a warning about my experience currently with the Orange Holiday Esim. I bought the Esim while I was in Italy a week ago because I needed to make phone calls to an Italian number about a customer service problem I was having. The Orange Holiday plan states that you get “unlimited calls from mainland France and Europe to Europe”, meaning all calls within Europe should be free. You also get 30 minutes to call anywhere outside of Europe. In the last week I have been calling the same Italian number using the +39 prefix while I’ve been in France and Orange has been deducting from the 30 international minutes and NOT counting it as part of the unlimited calls within Europe. I didn’t notice this until I got a text saying I had fewer than 5 minutes of call time left.
Be aware that there is no customer service number. The only option to contact them about a problem like this is to fill out the form on their website and wait for them to email you back. So far I’ve heard no response and my phone was just cut off and now they want me to refill the Esim even though I have three more days left of what should be unlimited calls inside Europe. I’ve run into a problem involving Italian bureaucracy and it involves me calling every single day to see when a solution will happen.
Don’t buy Orange Holiday Esims!!!