How to solve Booking.com problem?

Have you checked with the hotel you're staying at to see if they received a booking notification from booking.com? I prefer to book directly with hotels but realize that's not always possible. But they should have a record of it, if the reservation went through.

Either way, you can call Booking.com at ‭+44 20 3320 2625.

If you completed the first reservation, you should have an email with the confirmation number and pin to give them.

I haven’t looked into because I’m not a fan of booking of late. But, I did just recently get an email telling me I was locked from the account until I reset the password

Thank you all for your suggestions and information.

@gail - I just sent a detailed email to the B.C customer service VPs. Will see if there is a non-canned response.

@mnannie - I do have one confirmation email with a confirmation number but no PIN.

@mardee - I have messaged the hotels on their contact forms and by email. Hoping to hear back.

I am quite curious to know if others are experiencing similar issues with Booking.com.

@jules m - I would love to know if you actually receive a reset password.

So frustrating for you, my own and current notifications from Booking.com have been as usual, for an upcoming stay. (I do always call or email the hotel directly right after receiving the confirmation PIN to make sure they received it.)
This is a "long shot" but were you in the app or online on their website when the troubles began? I ask only because I so often now use the app instead. If you don't have the app maybe trying to get in that way will somehow ????? be a workaround, albeit unlikely.
Just trying to think of anything- best luck getting it resolved soon!

I just looked at some of my confirmation emails, and I have to scroll way down to see the pin a few lines above the total price.

@Bon Voyage! Good idea, thank you…but account access via the app is also locked.

Not sure this number will do you any good, but give it a try. Recently I requested a refund for a reservation booked but unable to keep. I was within the timeframe allowed. Booking shorted me $6 and change. I sent the information requested and they kept wanting more info. I could see the handwriting on the wall that they were not going to return my money. I did speak with a live person but they weren’t helpful.
When at all possible I will book through the hotel directly. Booking is not a good customer service oriented company.

I've booked five hotel reservations on Booking.com in the last three days without any issues. They are all reservations where I provided my CC info but won't be charged until arrival at the hotel.

Hope the problem you are having with them gets resolved soon!

In case it helps, I received an email from [email protected], and these were the instructions (With my name XXX out). I just successfully completed the process. Hope this helps.

As a precaution, reset your Booking.com password
Hi XXXXXX,

We've temporarily locked your Booking.com account.

During a routine security check, we found that your login info might have been compromised through a site unconnected to Booking.com. Since lots of people use the same email and password combinations across multiple sites, we've temporarily locked your account as a precaution. Your Booking.com account is safe and hasn't been compromised.

To access your account again, just reset your password. We strongly recommend doing the same for any other sites and services where you use the same password, and creating a unique password for each.

Reset your password in 4 easy steps:

Go to the Booking.com homepage
Click "Sign in" at the top of the homepage
Enter your Booking.com login email address
Click the "Continue with email" link
Click "Forgot your password?"

Please be careful about receiving emails that appear to be from booking.com or any other website. DO NOT USE ANY LINK ON THAT EMAIL. Instead go to the actual real website and just change your password. Some of these emails just want you to go to a site that contains malware and can enter your email system or computer.

Threadwear, if you are referring to my post and my email, the 1st direction is to go to the booking.com website, which is what I did. There is no link in the email. I used the actual, real booking.com website. . .

No not your post, just an in general heads up for people . Good for you for going to the regular website. Sometimes fake emails will say to click on a link within the email.

Same issue here. Inadvertently got logged out of my 'booking.com' account. Now, when I tey to log in, it tells me my account is locked and to request a reser link. The link never arrives and I have checked with my email provider to ensure that 'booking.com' is a safe sender sonas to ensure that the emails are not being rejected.
The email support from 'booking.com' seems to be AI generated at is a circular and nonsensical conversation. The telephone support from 'booking.com' tell me that they have no IT or Technical Dept. and have no way of unlocking my account or manually sending me a reset link as opposed to an automatic link, which I have not received. I have beem locked out now for 2 weeks, having used 'booking.com' for close to 15 years. Looks like all of my past bookings history is locked to me and Inwill have to start from scratch with a new account and lose any user bonuses earned. Awful customer support!

Perhaps switch over to hotels.com. Forget booking.com for a while. Perhaps once they lose you, and enough others as customers they may realize they have a problem.

@gfurl777 - I was ultimately able to get assistance from an actual human by emailing the Booking.com execs who assigned a dedicated customer service rep: https://www.elliott.org/company-contacts/booking-com/ However, the “technical team” was never able to resolve the issue and unlock my account. I was told that there is an incompatibility with the Booking.com system and Microsoft. In the end, I had to open a new account using a different email address but, yes, all of my history is inaccessible. I also have two pending reservations for an upcoming trip that are not accessible. Booking.com assures me that the reservations are confirmed but I won’t know for sure until I arrive which is disconcerting. For what it is worth, Booking.com did upgrade my genius status with the new account.