I have been using Booking.com without issues for years. Several days ago I made a reservation and was in the process of completing a second one when I became locked out of my account. When I try to log back in the site says a reset passcode will be sent to the email associated with the account. Multiple attempts made but no email/passcode has been received. I sent a customer support message requesting assistance unlocking my account but receive canned responses asking for additional information (i.e., confirmation number and PIN) about the reservations that I am unable to provide because I cannot access the account. The same thing happens with the automated phone system. So, I am stuck in a circular trap. Today is day five. At this point, my primary concern is to confirm the reservations so that I can rebook elsewhere if need be.
I am wondering if this is a one off problem or others have had a similar experience? Does anyone know how to actually contact a human at Booking.com? Any suggestions for resolving this would be most welcome. Thanks.