In an earlier thread (or two) we discussed our mostly positive experiences with Global Entry
and the details on applying for the program and using it -
now I'm just noticing that there is a whole new layer of techno-bureaucracy associated
with the new login.gov website system that incorporates the Trusted Traveler TTP system --
apparently if you have a GOES login you can't use it anymore,
and now have to start up a new login to get into the Trusted Traveler programs web pages,
and the new system includes two-factor authentication plus a print-and-save key
that you need in order to get into your GOES account.
So, I went ahead and got all that set up, only to find that the issue I wanted to fix can't be handled online.
Like many people with given names that have multiple variations, like Roberto, Robert, Bob, Bobby, Rob, Robbie, and so on,
I have documents with non-exact-matching given names, and this leads to trouble with my pre-check eligibility when my name on my ticket doesn't exactly match my name on my passport.
So far as I can tell, even a mismatch like Rob/Robert can't be handled except in person at an agency desk.
At some level this is understandable -- Maybe Rob isn't short for Robert, maybe it's short for Robinson, and you Robert Smith are trying to impersonate Robinson Smith, and only coincidentally look the same as him and have his credit cards and dog-eared library card in your wallet. Can't take that chance, can we?
I've tried to argue my case with airport people at every counter that I can get in line for, with no luck.