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Expensive lesson learned on Italian SIM (Vodafone)

I paid dearly for this lesson, so I thought I'd share it in case it helps anyone.

I have recently arrived in Italy to take up residence in early retirement. I bought an unlimited Vodafone plan - unlimited texts, data and in-country phone calls - for under €30/month. After sky-high Canadian cell plan prices, this seemed incredibly cheap to me, less than half of what I was paying Rogers each month for much less data and phone service.

The lesson: 'unlimited texts' means SMS text-only messages. MMS messages, which include pictures, videos, gifs or other multi-media are NOT included and cost €1.30 EACH. Yes, each. It took me a while to catch onto why my prepaid account kept draining so fast. Rogers made no distinction between MMS and SMS, so I never thought about it as I merrily sent picture after picture to friends at home. As did my millennial daughter.

Between us, I think we burned €200 in a month before I figured out why. This is the reason all Europeans use WhatsApp instead of phone texting. I am now introducing all my family and friends to WhatsApp if they want to see anything visual from me.

Ambushed by old habits - I guess that's a form of culture shock. But we figured it out and are moving on, not judging Italy negatively for the different approach.

Posted by
33823 posts

sad situation but great credit to you for figuring out what the problem was and coming up with an excellent resolution.

I'd agree that WhatsApp is just what the doc ordered.

So easy to send photos, videos, make video calls - even to small groups, send audio recordings. All for exactly zero money as long as the person has data when using it. Easy to make groups so that one click send stuff to many people. It works well, and is completely free and ad-free.

Good decision.

Posted by
3961 posts

Thanks for sharing your experience. We discovered WhatsApp a number of years ago. At first, it was not widely used. We are pleased that it is a practical resource.

Posted by
10193 posts

Oh Nelly I am sorry you had to learn that lesson the expensive way.

Glad you are on to WhatsApp now.

Continued well wishes as you settle in Italy.

Posted by
11569 posts

I am so sorry this happened to you! I went to a TIM store in Polignano a Mare and a young teenage boy explained all this to me when I bought a SIM card there. I had waited and waited for someone to help me at the Vodaphone Store, finally gave up and went to the TIM store a few doors away.
And we were told to get What’s App too by an AirBnB host. I communicate with friends all over the world with this App, friends who couldn’t get back to the US during COVID. Enjoy Italy and as you said, don’t look back!

Posted by
1088 posts

Thanks Kim for your well wishes and everyone for your kind words. Every day is a new challenge but that's why I moved here, to shake things up and learn how to do things in different ways. This phone issue was just one example, it's been fun trying to get internet for the house, open gas accounts, start garbage collection and other "adulting" things I could do in my sleep at home. I'm enjoying the challenge most days, and when I get overwhelmed, I just retreat for a coffee or a wine and a regroup.

And some days are just pure fun - the Giro d'Italia (Italy's version of the Tour de France) came through our little village yesterday. Everyone turned out even on a cool, rainy day to watch the racers and have a party. Masks on, of course. Compliance is very good here.

So much to learn and so much to do!

Posted by
10623 posts

Nelly, Thanks for the explanation. I'm in the south of France and my Google fi phone directed me to use SMS instead of MMS, but I didn't have a clue what can't of it is. Also, now I know why all my French friends and family use WhatsApp.
Sorry you had an expensive lesson. Hope next month is better.

Posted by
10193 posts

How cool that the Giro came through!

Yes, it is quite daunting to get all those “regular life” things set up. You sound like you are making excellent progress !

Posted by
5364 posts

Nelly, this is a great heads-up that I hadn't really considered. I use a Vodafone UK SIM each time I travel to Europe. I don't ever send pictures via text when I'm traveling - normally waiting until evenings to send pics via WhatsApp or DropBox. This is a really good heads-up not to send photos via text!

Posted by
4585 posts

It's posts like yours that I appreciate most on this forum. Thanks for the warning.

Posted by
4585 posts

Up to now I haven't bothered with a data plan and made do with wifi when travelling and so I haven't researched this topic much. So a couple of questions;

  1. What would WhatsApp offer that something like Facebook Messenger wouldn't?
  2. Is the MMS/SMS issue unique to Italian data plans or EU wide?
Posted by
6971 posts

Is the MMS/SMS issue unique to Italian data plans or EU wide?

I guess it is up to each operator. I get unlimited calls, unlimited sms, and unlimited mms within Europe for around €25 per month (+more data than I need).

Posted by
33823 posts

Similar answer to Badger.

In my case, on O2 in England, I get 10Gb of 4G a month, unlimited SMS and UK (non special like subscriptions or naughty) phone calls to mobiles on any network and landlines, very expensive MMS and very expensive overseas (non-Europe) voice calls. While in Europe, until Brexit kicks in (your guess is as good as mine), European calls, texts, and data come out of my UK allowances, so 10Gb of data and unlimited normal calls and texts.

For that I pay about £20 a month. I own the phone.

Posted by
5364 posts

Is the MMS/SMS issue unique to Italian data plans or EU wide?
My US carrier, Verizon, also treats MMS messages (e.g., texts with pictures) differently (more expensively) than SMS (e.g., text only) messages on their pay-as-you-go messaging plans. On their unlimited data plans, you have unlimited messaging, both MMS and SMS.

Posted by
1088 posts

I only have two data points. Vodafone told me they do not offer any plans which include MMS. I haven't looked at other Italian providers yet. I have GiffGaff in the UK and they also exclude MMS from the text plans.

Posted by
11294 posts

What would WhatsApp offer that something like Facebook Messenger wouldn't?

Facebook actually now owns WhatsApp, but they remain separate apps. They compete not only with each other, but with things like Signal. Features that appear on one often start appearing on the others, so you can usually do similar things with all of them. But with all such apps, all parties have to have the app on their phone.

So, if you and the people you want to communicate with are already on Facebook Messenger, see if it does what you need. I haven't used it and so can't comment on how it compares with WhatsApp.

The specific advantage of WhatsApp is that a huge percentage of the world outside North America uses it routinely. They are often shocked that many in the US have never heard of it - it's so ubiquitous in other places. I saw a YouTube video by German woman now living in the US, who explained that very few Germans use regular SMS anymore - everyone sends these kinds of messages on WhatsApp. If you want to communicate with anyone abroad (say, the owner of an apartment you're staying in, or a tour company representative), they're likelier than not to have WhatsApp.

In other words, even if you're using Facebook Messenger to communicate with friends and family back home, you may want or need WhatsApp as well.

A fun feature of WhatsApp (and, I presume, other similar apps as well) is that when you get it, you can see everyone else in your phone contact list who has it. You may be surprised at how many do - I sure was!

Is the MMS/SMS issue unique to Italian data plans or EU wide?

As some of the examples above indicate, what a plan charges for which services is not about the country, or group of countries like the EU. It's about the particular rules of the carrier and the specific plan you have with them. For instance, long ago in the flip phone days, I had a pay as you go plan from T-Mobile. Calls were $0.10 per minute (higher if you bought a smaller allotment of minutes), SMS was $0.10 each, and MMS was $0.25 each. Other T-Mobile plans had different prices for each of these.

Before buying any plan, it's important to figure out how you're going to use it, and make sure you understand the prices for each of the services you'll be using, what services you can't use, and what non-included services cost if you do change your mind and use them. For instance, let's say you don't expect to be making calls to the US, so you don't get a plan that advertises a good rate for this. What if there's an emergency and you end up making calls to the US after all? Will they be €0.09 per minute, or €2 per minute?

Posted by
16054 posts

Nelly, you did it! You actually moved to Abruzzo. Make sure you take advantage of the 7% flat tax rate if you love in a municipality under 20,000 pop.

Welcome to life in a foreign country. Lots of (expensive) mistakes. It’s part of learning that in different countries things work in different ways. I made those mistakes when I moved to the US. And after my father’s death, II had to relearn to live in Italy to take care of my ailing elderly mother from 6000 miles away. A challenge all unto itself (thank God for the internet).

Just one word of advice. Make lots of local friends, especially young ones (who are also more likely to speak some English). They will help you navigate the sometimes frustrating Italian bureaucracy and also give you advice on the local nuances of life.

And of course make your biggest effort possible to learn the language, if you are not fluent already. Don’t worry about not speaking perfectly, but language skills are essential. As every “local” in the US reminded me since the first day in America: “You are in America! Speak American!”. So my dear Nelly, you are in Abruzzo, speak Abruzzese, or at least Italian! Stop speaking Canadian!