Today my sister and I were faced with a flight cancellation message when we went to check in for tomorrow’s flight. This started a scramble! I used my airline app to chat with agent and get rerouted. It was still painfully slow back and forth, but it worked. My sister tried calling the airline and received a message to email them and they would get back to her when they could. Chatting through the app was the only way to make contact.
The only option that was going to work for us was to leave from Madrid instead of Malaga. I used my Renfe app to purchase train tickets for Madrid while we were on the way to the train station for the last train of the evening.
We needed a new place to stay tonight and I used an app while on the train to book the hotel near the airport.
I don’t know if our journey will continue to call on us to adapt, but if it does, I will continue to be thankful for my smartphone.