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Bought prepaid SIM card but lost capability when crossed border

Hello I bought a prepaid SIM card from the post office in a German airport. Thinking it was more trustworthy. It worked fine until I crossed the border. Now it doesn't work anymore. The main thing I noticed is that instead of (at the top, next to the bars), it now says Orange F. Whereas it stated the SIM card name. What happened? Did I not get a European card, like I asked, and got a single country card? Please help. I now have to find wifi! No!!

Posted by
15578 posts

Are you in France? "Orange F." would be the name of the French cellular network affiliated with the German cellular network on the the SIM. When I crossed into Canada, suddenly my phone switched from "ATT" to "Rogers", the affiliated Canadian carrier. Cost of calls went up.

Posted by
8889 posts

There is no "European card", all cards belong to a country and have a number from that country. But all cards issued in European countries work in other European countries.
When you are outside that country it changes provider changes. You phone still has a German number, but is now connected to "Orange F", which is French network.

Why do you say it is not working? What happens when you try to make a call, or when somebody tries to call you? When you make a call, always include the country code to avoid the risk of ambiguity.
Does data (Internet) work? If not you probably have "data roaming" turned off on your phone.