booking.com and new credit card

I’ve just had the same thing.
In the booking.com website is the option to change your credit card info.
It’s easy to do.
Go into your account, then go to Manage Your Account, then Payment Details.

I was able to change my credit card info right on the booking.com website.
Log in and click "Account Settings"
Click "Payment Details"
Click "Pay with a new card"
Enter the new card info in the box that comes up and click "Save".

I click on the link to “update my card” multiple times. It takes me to a white screen where nothing happens. I can’t figure out what I’m doing wrong.

I “added” my new card info in payment details. But on each booking it still shows the old one. I’m am feeling stupid and frustrated.

Must have been a glitch. Finally let me in! Thanks for the help.

Booking.com will charge the card on file, not what is in the booking statement, since you changed the card info after the booking. Not a problem.

If you have chosen to pay at the hotel, bring a Visa card in case Am Ex is not accepted.

I just had to update my card information on Booking after my original card was compromised and cancelled. It wasn’t difficult to do through the Booking app.

I don’t like being negative, but the same thing happened to us last year. I probably booked at least eight hotels thru Booking.com in February (for a Christmas market trip in Dec), and in July we received our new card. I updated the expiration date and security code on Booking.com website. Everything was fine in December when we went to Christmas markets until we were 12 days into our trip and arrived in Nuremberg and was told our reservation for two nights was cancelled by Booking.com because “our credit card was invalid”. I asked how it could be invalid when it was fine for all the prior hotels we had stayed at. Luckily we were able to get a room on a Friday and Saturday night at one of the biggest Christmas markets in Germany! When we arrived home, I contacted Booking.com and didn’t get any response. I know people will say that is why you should book directly thru the hotel, but we have used Booking.com for the past 15 years without any problems, and they make it so easy to book, make changes, or cancel.

I haven’t had Gelatogirl’s exact experience but I did have to go in and change to the new card on every single booking. Even though I had added my new card as a payment method and marked it as the default. Also, I currently have one reservation I have paid a deposit on, so I can’t delete the old card entirely till after that stay. Even though it has been cancelled.

I have had to do this also on Air BnB and on Viator. Although I had added the new card and marked it as default, I had to change the payment method specifically on each reservation.

Thanks for the tip, TTM. I know what I will be doing later today.

Maybe better to delete previous card entirely and then put in a new one. That way there is no CC invalid.

I’ve had a closer look at each of my upcoming bookings, and you can scroll down to see your cc info for each individual booking to make sure the info is up to date on each one.
Also…good tip to delete all old cards from the site.
We don’t want to arrive and find nowhere to sleep!