Hi I'm not sure if this is the right forum to post this.
I've booked 2 different hotels under agoda. I have 2 questions
2 e mail was sent to me after I booked the hotels, one for each hotel. In one of the hotel, the hotel voucher was attached to the e mail in PDF format to be given to the hotel. In another e mail, there's no voucher attached. It's just confirmation of my booking with booking number and check in and out time. I'm just curious why one has a voucher one hasn't when I have paid for both.
In the confirmation that I printed out from the e mail, it states "payment to be collected at the property" which means that payment will be made when I check in. But apparently before I even check in, money was already deducted from my credit card ( 1-2 days after the booking). Can someone help me to clarify??
This is my first time using agoda. Thanks