I bought STP 8 days on August 25 with intent to travel on September 18.
But , probably, did not change date and now ticket says start date August 25 .
We wont be in Switzerland until Sept 18 . How should fix this huge mistake?
Thank you
Posted by
Chicago
3001 posts
Who did you purchase the Pass from? That’s who you’ll need to contact.
Posted by
OP
4 posts
SBB.ch
How I can contact them ? Email?
Posted by
Duluth 🛶
7556 posts
Hi, here is a post that had had the same problem. Hopefully it will help you.
ETA: Here are a few more sites, although the fact that it's past that original starting date does not bode well. One site says you may be entitled to a refund for the remaining days. You might have to call them.
https://community.sbb.ch/d/24631-i-booked-the-wrong-dates/2
https://www.reddit.com/r/askswitzerland/comments/1buiuqh/can_i_change_sbb_ticket_date/
Posted by
OP
4 posts
I sent an email from my account page . It says it can take up to 15 days .
The tickets were for my friend as he was having problem on his laptop processing VISA. I bought mine a week ago with correct dates . After couple of tries, probably lost focus or rushed up and made a mistake . I knew the process , but ..
Posted by
Green Bay
20937 posts
Thus making the case to just buy it upon arrival in Switzerland, since there is no real reason to buy it in advance.
Posted by
OP
4 posts
You are absolutely right. Group mentality , one does other want to do same
I guess people just wanted to take care what was left after other pieces were in place,