I used this suitcase on a recent trip to Europe and was pleased with it in every way. Easy to handle going on and off different transportation and walking down the street. It held a good amount of clothing and seemed just right.
Sadly, the zipper on the expandable portion broke during my last flight. I was so disappointed! I wrote the customer service department at Rick Steves and they asked me to email them some pictures.
I was pleasantly surprised to have a next business day follow up email telling me that they would be replacing my bag and shipping one out to me.
It is good to know that they stand behind their products.