Hi, I have a Rick Steve's carry on roller. It is about 10 years old. A zipper is broken. Are zipper under warranty? How do I get Warranty service? If not warranty, what does Rick Steves offer for repair?
Thank you.
Posted by
Salem, Oregon, USA
3073 posts
Contact their merchandise sales office https://www.ricksteves.com/travel-help/shop-online-faq
Posted by
Phoenix🌵
3264 posts
Email [email protected] with picture, information and purchase date. They will decide if it is covered under warranty.
Posted by
Seattle
351 posts
I ended up with a wobbly wheel on my RS Ravenna Rolling case when we got back from Italy in October, 2023. I contacted the office as above and they ended up sending me a brand new one. Awesome customer service!