I picked up my luggage from the top handle and the PC shell cracked near the telescopic handle. Very strange as the handle is perfect. Although it was purchased 5 years ago it's hardly been used (10 flights) due to work commitments and almost 3 yr covid lockdown & quarantined travel. It's in excellent condition. I contacted Lojel & they said they would replace the handle. Multiple emails to explain it's the shell. They said to await a reply, then forgot to reply & closed the ticket. After another email, they reopened it.
Finally, after over 1 month and 17 emails, they are refusing to honour their 10-year warranty. They have said the luggage is still functional (it's not as it's s stressed part of the case). They will not repair or replace. As an airline employee for nearly a decade, one knows the luggage weaknesses (wheels, handles, hinges & cheap materials) and the manufacturers with almost worthless warranties. I bought this, as my 1st Lojel is still fine.
My old luggage is also fine, but too heavy (Samsonite [Japan clam hard-case], Tumi, & Delsey)