Just wanted to share a recent experience I had with Ebags. Note: I have been a loyal and frequent customer of Ebags for over 15 years and I have always been very pleased with everything I've purchased from them. However, my latest experience has convinced me to never purchase anything else from them.
In anticipation of upcoming travel, I purchased a "personal item" bag. Sadly, despite the description and photos I found ( and after test packing it) that it didn't meet my needs. So I decided t return it.
After 5 days of attempting this, I find I may have to keep the bag because (a) the website continues to indicate that it is "unable to print the return label". After contacting their Customer Service multiple times, I have been told that (a) they cannot provide a shipping address, and that (b) I just have to wait for the "system" to reset" and to continue trying until that happens.
So, in essence, it's now "my problem". Great.
That's it - no other options or solutions have been offered despite my requests for them.
I have also reached out on Twitter (which is normally very effective when dealing with these kinds of issues) and it's been SM silence. So, my advice is this: if you know there is absolutely no risk of needing to return an item, Ebags is probably fine. However, if you are not sure, I'd find another retailer.