I'm flying from San Diego to Amsterdam in September on Scandinavian Airlines, with layovers in Seattle and Copenhagen. When looking at my flight details, the SAS App says I'm allowed 1 personal item, 1 carry-on bag, and 1 checked bag. This is perfect since I plan on just a carry-on backpack plus a personal item. However, when I look at the same flight details on the SAS website, it says my first flight from San Diego to Seattle only allows 1 personal item and 1 checked bag. No carry-on bag. The rest of the trip (Seattle to Copenhagen, Copenhagen to Amsterdam) it says I can have all three.
Has anyone else run into this? Do I have to check my backpack at the beginning of the trip and just travel with a personal item? I've been to Europe 6 times (this will be number 7) and I've never had a flight where a piece of carry-on luggage was not allowed.
FYI My ticket is SAS Go Smart, which should include a carry-on bag the whole way. I understand the SAS Go Light tickets are personal item only. So far I haven't had any luck with SAS 800 number but I'll keep trying.