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Broken zipper saga ends

My RS replacement carryon arrived today! Customer service was excellent (extension zipper broke at the beginning of my trip in May).

Posted by
11613 posts

Less than three years, but almost a year of travel.

The RS customer service rep asked for photos, and suggested donating the old bag, which I did. The old bag was still usable but since I pack light, it was difficult to balance.

Posted by
16121 posts

Excellent.
I hope it sees many planes, trains, buses, boats, taxis and metros before a replacement is needed!