My RS replacement carryon arrived today! Customer service was excellent (extension zipper broke at the beginning of my trip in May).
Posted by
Southern Oregon
630 posts
How old was your old carryon?
Posted by
OP
Toledo, Ohio, US
11613 posts
Less than three years, but almost a year of travel.
The RS customer service rep asked for photos, and suggested donating the old bag, which I did. The old bag was still usable but since I pack light, it was difficult to balance.
Posted by
Minnesota 🎒
16616 posts
Excellent.
I hope it sees many planes, trains, buses, boats, taxis and metros before a replacement is needed!
Posted by
OP
Toledo, Ohio, US
11613 posts
Thanks, Kathy. Started packing...