I could use some clarification on where I stand with the tickets. I purchased tickets from Venice to Monterosso, thru Milan, on the FrecciaBianca and Intercity (2 legs.) I printed the travel summary page which has a retrieval code. It says an email will be sent. I bought the tickets on 12/28/2104 for travel on 4/26/2015. To date there has been no email. I also entered a mobile phone number, but no text was received. When I go to the "manage my ticket" section, I can't get any information using my email address or retrieval code. It either says invalid email, or gives me an error code. I did not register before buying the tickets. Am I o.k. with the retrieval code or do I need the PNR? Do I need to register even though I'm not an Italian citizen? Thanks in advance from all you experienced travelers.
Posted by
693 posts
You will need the PNR and I believe you have a problem similar to another recent poster. Try reading through the following thread. Make sure you work through it from the beginning:
https://community.ricksteves.com/travel-forum/italy/trenitalia-non-registered-user
If that does not help let me know.
Posted by
Milan, Italy
308 posts
Hi,
I had the same problem, never got the email ticket. I contacted them online here http://reclami-e-suggerimenti.trenitalia.com/Reclami/Default.aspx?language=en. I think after the complaint form, it becomes all in Italian but you can figure it out. I told them in English I had not received my ticket yet and asked them to resend it. I gave them my itinerary and the confirmation as well. I got the ticket emailed to me in less than 24 hours. HTH
Posted by
Toledo, Ohio, US
11613 posts
Calling them during business hours may help - agents speak English. Phone number is on the website.
Posted by
OP
Alexandria, VA
771 posts
Thanks. I'll try these and let you know.
Posted by
OP
Alexandria, VA
771 posts
Thanks MPH, Jackie and Zoe. I finally got the email. MPH, I followed a similar process to yours. I had been using Safari and switched to Firefox. After reentering the info for retrieval a few times, I got those pop up boxes. Then I got to the page to request they send the email again. I did, and although they said the email was successfully sent, I never received it (I waited overnight.) I did it all again this morning and there was an option to change the email address. I changed it to my Gmail account, and it went through.
Should I go ahead and register anyway-it's there any benefit? If so, do I use my hotel address in Venice, since that's where we're departing from?
Thanks again.
Posted by
Chicago
2124 posts
Hey, thanks also, mph! Looked at what I had printed out for Milan/Florence & Florence/Salerno in March, and no PNR. Oh no. So I went back on my EMails and about 3 days after I booked, found the Trenitalia EMails with the .pdf attachments. Printed them out, got 'em now.
Another RS travel forum miracle! :)
Posted by
693 posts
Hi va and Jay. Glad my advice helped. I would not worry about registering va. Just make sure you dont delete the email with your pnr. Keep it is a bacup to the copy you have printed.
Posted by
OP
Alexandria, VA
771 posts
Will do, thanks.