EES delays in Italy (Milan especially)

These are pretty recent. https://community.ricksteves.com/travel-forum/italy/ees-update-for-fco-4-16

We just arrived in Naples this morning. Luckily we were the only flight. The line moved quickly but there was some delay and confusion after the first kiosk.
At the first kiosk you put your passport on the scanner, then it takes a picture of your face, then you put your right hand on another scanner, then you answer some basic questions (nothing about health insurance), then it either gives you a green check or a red circle with a line through it. Green check goes to egate, red circle goes to manual line.
Here’s where it got backed up. At the egate you scan your passport again and a clear gate opens, then you have to scan your right hand again for the second clear gate to open. Many people, mostly seniors, the hand scanner wasn’t picking up their prints. One woman tried the process 3x before they sent her to the manual line. I don’t know if it was because their prints are very faint/faded or they didn’t press down hard enough. There were only 3 egates so It was causing a backup.
After going through you still had to had to have your passport stamped.
My husband has an EU passport and just walked to the egate, scanned his passport, no fingerprints and waited for me by the baggage carousel, which was steps from the egates. No stamp.

It would be helpful to hear an update. Especially Milan, as we are flying there at the end of this month.

Grazie,
Dennis

I flew to Milan from the US in late June. EES was quick and pain-free. Flying out of Naples in late July was just as easy - actually easier, instead of 2nd in line at Milan I was the only one in line in Naples. Hope you have the same experiences!

Hi, Giangilberto from Milan, what other users say is true, arrivals usually go smoothly. The biggest problem could be on the return flight, because if you leave early in the morning, there could be an EES issue on the return flight as well. Checks are performed both on the outbound and return flights, both when entering the country and when leaving, so I recommend arriving there well in advance to avoid any problems.
The Polizia Di Stato may suspend biometric collection when volumes exceed capacity, especially in the early hours of the morning, and this could work in your favor.
However, problems have been reported at all major Italian airports, during peak periods, queues have been very long, so much so that operators have written to the European Commission in Brussels.
So the best advice is to arrive well in advance for your return flight.

Another strategy is to wear a CAM Booth and request a wheelchair assistance from the airline.
I had to fly twice in those conditions to Europe in the past few months because of an acute PT tendonitis and it has never been so fast to go through security and passport control. I don’t go through EES as a EU citizen but the handicapped line is fast everywhere, including on arrival to the US. You can find good compact CAM booth on Amazon for about $30.