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(Brutally) Honest Ireland Trip Report: Transportation, Tour Overall and Tour Sites (Part One)

Just returned from the RS Heart of Ireland tour with a couple of extra days on our own after the tour was over. Thought I would share my experience for others taking this tour or independent travelers considering some of the same locations and activities.
Transportation:
We flew in and out of Shannon. The RS tour ended in Dublin. We took a tram near the tour hotel to the train station where we boarded a nonstop train from Dublin back to Limerick. It only cost 25 Euro for the two of us, but my husband bought those tickets online as early as allowed. In Limerick we caught a bus to Bunratty where we stayed at the Bunratty Castle Hotel for two nights.
Shannon is a small but highly efficient airport. Because we were flying directly back to the US we were allowed to do the US customs there. Our flight was on United and left at 9:00 am. We took a cab to the airport from our hotel in Bunratty. It cost us 20 Euro. We could have taken the bus, but the cost would have been almost the same. We got to the airport about three hours early, which wasn't necessary. There were no crowds at all. We walked right up to the check-in counter. Because we had found a great deal on Business class we were able to relax in the small lounge that is there and shared by several airlines. The clerk in the lounge told us to relax because US customs didn't open until 7:30. We walked around the corner to customs a little before 7:30. They had just opened up and there was not a single customer there other than us. There are two Global Entry kiosks on the right-hand side of the room which we used. With no one else in the room the time would have been the same, but with GE you don't have to fill out the customs form because you do it on the computer screen.

THE TOUR OVERALL: We are still processing this experience. It is the least favorite of the RS tours we have taken. In our experience the tour leader is what makes the RS experience so valuable and unique. In this case, the tour leader was the weak link. Previous tour leaders were constantly teaching- providing detailed background information to non-guided sites on the tour, instructing on everything about that location: geology, history, botany, music, culture, public transport, etc. Usually tour leaders are punctual and responsible, actively engaged with all tour members (as opposed to glued to a cell phone), and modeling appropriate behavior and decorum (instead of encouraging and participating with after-hours shenanigans). It was very disappointing. Our perspective is skewed because our most recent RS tour to Scotland was so full of learning with such a professional, knowledgeable tour leader that this tour pales in comparison. Our other two RS tours were city tours and those leaders were equally outstanding in every way.
TOUR SITES: We had beautifully dry, clear weather. That made every site we visited more enjoyable. The Cliffs of Moher and Slea Head drive were scenic, but not as dramatic to us as Helgoland on the Baltic or the Big Sur highway in California. The Blasket Island center was disappointing. Because we were given no background information by our tour leader nor did we have a guided tour at the center , the two hours we had there were more than enough. The Rock of Cashel was interesting and we had an engaging guide there. The city tour of Dublin was okay and the Book of Kells exhibit was so jammed that you were lucky to get a few seconds to glimpse at the few actual pages they displayed or to read the story boards. RS tours usually take you to crowded tourist venues early in the day to avoid crowds but we were there at peak time. Bru na Boinne was also underwhelming. Once again our leader gave us no background information about what we were going to see. We had more than two hours to wait at the visitor center before the guided tour. Actual time at the site was less than 30 minutes- maybe 7 minutes inside the passage.
Read onto Part Two if you have the interest. Or stamina.

Posted by
2252 posts

I am sorry you had such a disappointing time on this tour. I have heard nothing but good things before. So much does depend on the competence of the guide. Ireland is such a beautiful country full of beautiful people, I hope you will give it another chance. I appreciate all the information about using Shannon airport rather than Dublin, which is the one I usually use. That definitely provides a great alternative.

Posted by
239 posts

sorry to hear the tour did not live up to your expectations. We are planning to drive around Ireland from Dublin to Dublin and ever since we booked our airfare I have been nervous about the trip. I have been re considering our planning wondering about different sites and how touristy they might be and are they really worth the effort to see. Thank you for your honest review. I am beginning to think that some of the folks on this site were in Ireland years ago before it became so popular so their experience might be a totally different one today.

Posted by
7054 posts

I'm sure you've done this already, but sending the RS folks your feedback directly (not only on this forum) is really important, if you really feel the guide had serious shortcomings. What dates was the tour? I'm wondering if the other reviewers had similar comments. I agree, the majority of the value from any tour comes from the guide(s) - it's not the lodging or transport, which anyone can (more or less) easily get on their own.

Posted by
1172 posts

I am sorry that you were disappointed in your tour... I think part of it though is that you need to take some responsibility to learn about some of the places and history that you are going to see on a trip. I never leave it all up to a tour guide. I do a lot of reading/watching videos before I get to the destination so that I have some insight on the place and can ask more in depth questions.....

Posted by
1172 posts

KSE... we were there last summer and had a vastly different experience than the OP.... I think it really depends on expectations, what you are going for etc.

Posted by
239 posts

Sharon, were you also on a tour? We are going in Sept/Oct of this year and will be driving from Dublin to Dublin. We are seniors (63 & 75) and I will be doing the driving for 3 weeks. Our trip is 23 days not counting travel days. If you were not on a tour I would love to pick your brain on travel times, stops worth seeing, etc. Since you were there recently you will be able to tell me how it is now, not how it was years ago. LOL...when I first started planning I was horrified with what people were saying about the driving but then I realized they were there a long time ago and the roads (though maybe not the farm roads ) have improved a lot .

Posted by
3439 posts

It was almost a relief to read a less-than-glowing review of a Rick Steves tour. Makes it easier to believe all the positive ones!

Posted by
1172 posts

KSE... We drove ourselves and were on the ground 14 days... we looped from Dublin to Cong and then back to Dublin. Will do the North next time :)

Would love to help in any way I can... I can you send you my email address via private message if you would like

Posted by
740 posts

I was able to deduce who your tour guide likely was. I will only say that out of the 9 RS tours I have taken, this guide was my favorite.

Posted by
239 posts

Sharon, if you don't mind that would be lovely. We will be returning home from Hawaii this weekend and I need to start making plans/reservations.

Traveling Mom, I for one do appreciate your honest review We planned our Italy trip and our London/Paris trip using the RS guide book. We found his crowd beating tips to be very helpful so it does seem strange that your guide did not do as Rick says to do to avoid the crowds. That being said I am beginning to think that sometimes the crowds cannot be avoided...only managed.

Posted by
9371 posts

So where is Part Two? You should post it as a "response" to Part One, in order to keep them together.

Posted by
800 posts

Just for the challenge of it, I think I also figured out who the guide was, but I know nothing else about him. I will say that, for whatever reason, that tour is one that hasn't held a lot of appeal for me. It just strikes me as very low-key, but Ireland is also one of those places that, while I'd like to go there, it's fairly far down on my list of priorities. Someone who was on our Best of Paris tour did Heart of Ireland last year. She and her husband were the youngest people in the group, by at least 30 years, she said. My impression was that they enjoyed the week or so they spent in Ireland pre-tour more than the tour itself. But that's really here nor there. The expectation when spending the money for any Rick Steves tour is that the guides will be top-notch in every way. Your description would make it seem that, though he might be a lot of fun in the pubs, his preparation as a guide was lacking, and that should be addressed. I do hope you make your opinion known to the proverbial home office.

BTW, what did you end up with for luggage? I know we had some earlier discussions about the RS carry-on and Euro bag.

Posted by
920 posts

As others have said, I'm sorry to hear that you were less than thrilled with this particular tour.
I would share your comments with the office.

I do want to say--as was just mentioned--that not all countries or experiences fit our personalities. I've been to Ireland twice on my own & with family, and it's not a country that's high on my list. Nothing wrong with it, but there are other places that interest me more. I won't go into specifics, but sometimes I think the whole atmosphere means more to those with Irish ancestry. Whereas I don't feel that way in France or Italy or the Netherlands. Also, I guess I like more bustle and more whiz bang scenery or architecture. Ireland doesn't offer that for me (at least the parts I've seen.) In short, not all of us are going to be enamored with the same things. And that's okay.

Posted by
11507 posts

I think expectations are different for different people .

After hour shenagians sounds appropriate for Ireland to me ( you mean going to pubs and drinking right ? ) , and a lot of history and instruction would bore me .

I have only taken one Rs tour , and as it was a " Famiky Europe tour " our guide took it easy on lectures , and we all seems to have a blast

Posted by
3 posts

Re tour overall: I must say my experience was the total opposite. I thought the tour leader shared so much of his love for Ireland and its history and culture. The history, songs and stories may not have been specific to a ruin or castle but they were personal and often humorous. I suppose we all have different objectives when we travel – after hour shenanigans in vibrant pubs with brilliant music and dancing with locals were high on my list whereas fine dining was not. Our guide included world class musicians in as many of the outings and introduced us to new friends along the way. If you are looking to have a tour filled with music and dancing then I highly recommend this one!

Posted by
81 posts

We are going on our first ever RS tour - Best of Ireland - and this post does not leave me feeling warm and fuzzy. I am amped up, ready to go, ready for a new adventure, and my expectations are one that I will have fun no matter what! I'm on vacation! I'm in Ireland! All has to be good, right?? And then I read this dismal post. I won't let it dim my view of our upcoming tour - I have an open mind and will go with the flow. I will try not and use this post as a gauge for all of Ireland!!

Posted by
800 posts

As mpplgt's post shows, there are usually multiple sides to each story. It's valuable to have these different perspectives. Everyone's experience is different and, while we all want positive reinforcement in advance, it's helpful to be aware of potential pitfalls.

As for the guide, I imagine we've all had the experience of disliking the person everyone else seems to love. Such is life.

Posted by
1022 posts

Here is my 2 cents --- I was heartbroken when I read the posts because I took the 14 day best of Ireland in august of 2014.

I will get to it in a moment, but I would like to say that many posters have valid points and agree with mgglgt and stoutfella and a few others. We all expect different things and interests in our travels. Not all is going to suit us.

But this is for the future travelers of Ireland..... I am not sugar coating anything here. I live in the Midwest, I have no awesome scenery, I thought the country and scenery of Ireland was spectacular (cliffs of moher, dingle peninsula, Dún Aonghasa on the aran islands.(I spent my 56th birthday on that place. Just sitting and soaking in the beauty, tranquility and just thinking am I really here in Ireland), giants causeway. You do get more sights on this trip than the 8 day trip. We had a wonderful hotel in Dublin (Buswells), we arrived two day early. I specifically chose that time because I am a runner and they the rock n roll half marathon in Dublin while we were there. I wanted to do a destination run. The day we had our Dublin tour I skipped the tour to run the half marathon in the morning and then caught back up at the hotel with my sister and group members for a free afternoon. As Rick says.... be a temporary citizen where you go and that is what my sister and I did. We went to pubs for pub grub and beer on our free time. We always had excellent food on our own or on our tour. Our tour guide was Rozanne - brilliant lady. Studied in Kansas in art history and may have her masters(can't remember) . Very knowledgeable of Ireland history. All our city stops and stay overs were terrific. Kinsale was a small quiet quint town. Very lovely. Lots of hiking if you like that from Charles fort back into town. Dingle ..... I thought was awesome... on our free time some of us went on boat ride around the harbor and fungi the dolphin came out to see us. Then we walked to the lighthouse. Again, beautiful views (if you like to hike/walk). Others went to horse racing that they happen to have there. Great music in pubs, some went to a music concert. (I did not go). Our Castlewood/Heatons B&B was terrific, elegant place, nice owners and FANASTIC BREAKFAST. We had contest with groups member to write a limerick. Rozanne read them all and we had to guess who wrote them. My sister and I bonded with a couple from Oregon. We had a fantastic time hanging around with them on our free time.

I could go on and on. I have been to 15 countries (I don't consider myself a world traveler) but Ireland has been my favorite country. Guess because of the scenery and beautiful country. The people there are so nice. But my favorite city is Florence, Italy. I have only been on two RS tours Ireland and Holland/Belgium last year. My third is next month to Barcelona/Madrid. If you are a future 14 day Ireland tourist, you can PM me for many info.

In conclusion..... I am soooooo sorry you had a bad experience on this tour.

I will quote from our native Oklahoma son Will Rogers. This article was in the Tulsa world paper when I got home the next day and my husband said read this... "i have been in twenty countries and the only one where American tourists are welcomed wholeheartedly by everyone is Ireland". That is exactly how I felt on my August, 2014 trip.

Happy travels to everyone

Posted by
81 posts

God bless you for this post, Kim! THIS is the Ireland I was anticipating. We love to hike and see the sites and do not need high end food. We want to soak up Ireland and become a temporary citizen. My heart is happy now :)

Posted by
1022 posts

Thanks Linda - that is why I explained by adventure since you said you were going. Hope all goes well on your trip. Let us know.
I am off to Paris/France for two weeks end of may/june, then picking up the RS Barcelona Madrid tour. I told my fellow traveler/friend. When we arrive all I want to do when we get there is just soak up Paris, eat a lunch at a sidewalk café with a glass of wine and just walk around the city until our tour group meets up at the hotel that evening.

Posted by
239 posts

Kim, I think you made an excellent point, one which my husband and I always have to keep in mind. I think the more you travel and the more you see your expectations are higher. I may have mentioned it earlier but just because someone raves about a spot it doesn't mean you are going to have the same experience. It depends on your "benchmark" as we like to call it. Pretty much everyone recommends Powerscourt Gardens as you are starting your drive out of Dublin. We have decided to skip Powerscourt and Glendalough. Are they worth seeing? Probably, but since it will be my first day driving and not knowing when we will get on the road I don't want the first day to be a panic to get to Kilkenny. We have seen Butchart Gardens in British Columbia and the Gardens at Peterhofs Castle in Russia and while I am sure Powerscourt is lovely I don't think it will compare to these so...........we decide what we want to see and how we want to spend that first day. I guess that is the beauty in driving yourself. LOL...we may change our minds again and see them but if we don't I won't feel like I have missed the best of Ireland. We are older and though we probably won't be out till 3 in the morning (honestly I would be proud of myself if I managed that one) we plan on enjoying the pub scene even if for a little bit. If we find a fun spot and don't have to be on the road early, well then maybe we will attempt that 3 am :)

Also, I am originally from Kansas and I think Kansas has its own beauty in a flat sort of way :)

Posted by
470 posts

Yikes. I really didn't intend to discourage anyone, but just wanted to share my very honest and detailed reactions to this travel experience. The new format for tour evaluations doesn't provide an opportunity for meaningful review. We all want to use our travel dollars the best way possible and find the best match for our own interests and passions. I was also trying to provide some specific recent experience about travel related issues that have been on the forum such as customs at the airport, bus transport, etc.
Thanks Nancy/Corvallis for providing links to my three part novella. My IPad and I were not reaching agreement about how to do that. Anyone so inclined can read the entirety of my impression and realize that I did love Ireland. Everyone we met left us with warm appreciation for the joy and humor of the Irish people. I just didn't love this particular tour. Given that our best memories are from the things we planned/did on our own Ireland would probably have been better for us as an independent trip. We didn't want the stress of driving ourselves so this seemed like a good compromise. In retrospect we might have found a better compromise using public transport and booking day tours. Live and learn. The other piece is that our previous three RS tours were beyond superb. I like the more varied activities from cooking class to outdoor picnics. And yes. I did prefer the classical concerts and chamber orchestras on those tours more than pub music venues. I freely admit that extremely loud environments are unpleasant for me. I will not apologize for my opinion that a tour leader needs to be responsible at all times. If there is an emergency they need to be in top form 24/7. I appreciate the feedback from these postings and PMs that provided me the additional perspective that group dynamics on RS tours can easily create very different impressions of the tour depending on which "clique" you find yourself in. Finally, I don't take a RS tour to party. Missing out on a full experience because you are nursing a hangover just doesn't appeal to me. Frankly it just never occurred to me that this could happen on a RS tour so part of my reaction was just trying to process that. It will not deter us. We have another tour booked for fall (Eastern France) and I am eagerly looking forward to it.
Sharon, you are absolutely correct that I should have been more prepared. We booked this relatively late in the game and other responsibilities prevented me from being able to do in-depth self-education ahead of time. Lesson learned.
Stoutfella, my husband took the Euro bag. I do love that bag, but for this trip I wanted something with wheels I found a wheeled Samsonite http://www.ebags.com/product/samsonite/wheeled-underseater-small/264293 at a local outlet store for $50. I carried on outbound but coming home knew I would check my RS rolling bag. I didn't want be loaded down because we had several connections to make. I have to admit, it was glorious just pulling that little bag with me through the airport. It's hard frame protected some fragile souvenirs perfectly.
Once again, I apologize if I discouraged anyone with my "dismal post". I was hoping that it would spur others to share their honest and detailed experiences so that others can discern whether this location/tour is right for them. My online dictionary tells me that a forum is " a place, meeting, or medium where ideas and views on a particular issue can be exchanged". I don't think nonspecific glowing testimonials or generalized gripes are that helpful, so I was trying to be specific in both my praise and complaints.

Posted by
239 posts

Travelling Mom, please don't feel like you need to apology for your "honest" report. I have read all your posts and everyone's response and I have found it helpful. I am one of those people who look something up on Trip Advisor and read all the negative comments first. I look for a trend in the negative comments and then decide for myself if that is something that would bother me.

Posted by
1022 posts

Travelingmom - your totally fine for sharing and you need to do that. Tour guides can make or break the tour!. I was just saddened by Linda's thoughts of what is she getting into. Just wanted to let her know my true experience of the 14day tour. Unfortunately, every single tour will be different depending on who your guide is and your tour mates.

Like I said, I only have two tours and can only base my opinions the two. I thoroughly enjoyed and was blessed that I had wonderful guides. Hoping all will go well on my 3rd.

Because I love Ireland (probably due to ancestors are from Ireland and Scotland) that I want to go back, so he is going with me next year (2018 to do the 8 day Ireland tour combined with the 10-day Scotland tour).

He went the first time overseas with me last year on our Holland/Belgium tour. I was very nervous that he would not like RS tours and enjoy traveling Europe. I want to go on a RS tour once a year now since we both are retired and have our health.

He raved about how well RS tours operated, how passionate those city/museum guides were. No grumps here!! I am a Rick fan since about 2002ish. I even got him to go see him twice in Edmond, OK and we went back to Edmonds, WA for reunion tour this past January. So I hope I have him hooked now.

Posted by
9436 posts

TravelingMom, your post was not "dismal". It was extremely helpful to many people. I very much appreciate your fair and well wriiten feedback. I don't care for sugar coating. I prefer the honest good and bad so I can decide what's best for me. Thank you for taking the time to give us good, helpful info.

Posted by
1155 posts

Anyone so inclined can read the entirety of my impression and realize
that I did love Ireland. Everyone we met left us with warm
appreciation for the joy and humor of the Irish people. I just didn't
love this particular tour.

This is the way we felt about our tour last summer. The destinations were great, but the tour itself had some shortcomings. I didn't post a tour review because I understand the extreme subjectivity of our feelings about the things that bothered us. Every tour has its own personality. I'm not sure any will ever compare to our first, so for now we'll be independent travelers.

And I totally agree with kim. Been to Ireland twice and would go again and again. As independent travelers. :)

Posted by
359 posts

Quote: "I will not apologize for my opinion that a tour leader needs to be responsible at all times. If there is an emergency they need to be in top form 24/7."

I hope no one is asking you to apologize for holding this opinion, though I hold a bit of a different opinion.

Obviously I don't know details of the circumstances which led you to post this, but the crux of the issue for me is that tour participants are all adults and, especially in a destination where the tour participants share a native language with the locals, I don't think the guide needs to be acting "in loco parentis." Capable of recognizing an urgent situation and helping locate emergency services? Obviously. Sober enough to perform surgery? No. :-D Exactly how impaired was your guide?

Posted by
7054 posts

I agree with Motorgirl's comment....I doubt that there is a 24/7 on-call clause in any tour guide's contract similar to a hospital physician. I don't think tour guides are expected to handle emergencies in the middle of the night. On my one RS tour, one day was actually carved out as the "relaxation day" probably to give the tour guide(s) a break and a day off. On that day (or half day, I don't remember exactly), our tour guide(s) were sort of off-the-radar.

Ireland has always struck me as a drinking, "fun loving" destination so the behavior of going out and merry-making doesn't seem that out of line...it just isn't for everyone, that's all. I think the OP has a legitimate, well-grounded opinion, and it underscores that people's expectations and interests simply differ...and that's perfectly OK. Tour guides seem to be human and subject to the same distractions and wayward ways as anyone else (i.e. getting overly inebriated "after hours", talking too much on a cell phone instead of being "present", etc.) But no one should get too down about one less than stellar review; it would be odd if every review was excellent (which oddly seems to be the case when you read them).

Posted by
239 posts

I guess I now have a question here regarding the tour guides. I have not taken a RS tour but is the guide on duty 24/7? I would assume that part of being on a tour is knowing that your tour guide can handle an emergency if it comes up. i.e. if someone has a medical problem they can call 911,etc. I would also think that having a hang over would be totally inappropriate not to mention unprofessional and even RS himself would frown upon such behaviour.

Posted by
7054 posts

Well, if tour guides are anything like young summer camp counselors....I've seen all sorts of behavior from adults (including college and grad school professors who are supposed to model certain lofty behaviors), but then again, I'm not expecting them to be perfect at all times. I guess it really depends what happened exactly...maybe what happens in Ireland stays in Ireland (who knows what happens on the Amsterdam tour). In defense of the guides, I've seen some people really lean heavily on them for everything...even the most minor stuff. On my tour, they gave everyone their cell #s just in case and were very attentive, which is good enough for me.

Posted by
3 posts

I'm sorry to learn that you found our tour of "the Heart of Ireland" disappointing. For Cathy and me, it was quite the opposite -- an inspiring, informative, and moving experience. We found that our guide Stephen McPhilemy was a big part of our delight with the tour, as he helped make personal the beautiful, historic, and complex places and culture we were exploring. I might interject that my career over thirty-five years has been in historic preservation and outdoor museums, and that we have particularly strived to offer our guests rich place-based experiences that are meaningful on a personal level. In my experience Stephen is one of the best such interpreters I have encountered. In particular, his passionate insight and experience in the places we visited helped us find access to the kind of genuine experiences that we were seeking. We had been to Ireland before, and in addition to the monumental sites and attractions, we wanted to experience people and settings less accessible to casual tourists. In particular, we were drawn to the indigenous music scene that typically takes place in the evening and in pubs. Stephen's personal knowledge of such places, and his relationships with the musicians to which he introduced us was just what we were looking for (although in truth we are not by nature late-night pub crawlers). In addition has personal storytelling and the passion with which he explained the recent history of his homeland was quite moving. As a historian and historical interpreter I found it both provocative and accurate -- helping me to appreciate "the terrible beauty" that is so important to appreciating the Irish people and their experience. We plan to participate in many other Rick Steves "explorations" both because they reflect our own philosophy about people-to-people travel and because we hope to find future encounters as rich and meaningful as our week with Stephen McPhilemy.

Posted by
800 posts

I'll chime in to praise TravelingMom as well for offering her honest, well-thought appraisal and no apologies needed.

And, second, I love how this discussion has played out in such civil fashion without degrading into rant and insult. So refreshing compared to the daily intolerance on Facebook and other online forums, which is why I've sworn off politics and other subjects on FB. I know some threads here take a different turn, but this has been an honest, informative, adult discourse. Very enjoyable!

Posted by
7158 posts

I agree wholeheartedly with stoutfella. This is turning out to be an excellent discussion and a wonderful example of how different travelers and their respective expectations and opinions can differ about the same shared experience. I am finding it very informative and there are no apologies necessary. It's also good information regarding the pros and cons of tours vs. traveling independently.

Regarding the tour guides, I have found on tours (not RS) that the same tour can be a totally different experience under different guides. Some times you just don't 'click' with your tour guide and you have to fight to rise above your feelings and make an effort to have a wonderful time regardless. In this instance I don't know if the OP was referring to the guide staying out till all hours and then showing up with a hangover that affected his/her performance. Staying out late drinking and partying can be a great time and, if the next day is an 'on your own' day where the guide just has to be available for tips and recommendations of things to see and do, no harm done. However if the next day is an 'on the bus' group touring day and the guide shows up late and is incapable of performing the normally expected guide duties, then that's a bad thing that needs to be addressed with the tour company.

Posted by
1022 posts

Yes stoutfella and Nancy -- I agree with ya. I hate when you can't express your opinion without being slammed.

Posted by
2296 posts

At first I was sad to read this as we had such a good time last summer on the Heart of Ireland tour. Then I remembered how disappointed I was when they changed the tour reviews providing more thorough impressions, because that provided a way of anticipating things to be aware of before you start. It takes extra time to write up an extensive report, whether is glowing or concerned. So, thanks for taking that time.

We had a marvelous time on our Heart of Ireland. Stephen McPhilmey ( a RS guide, but not our guide) answered questions for us on this forum before we left, giving us suggestions for spending extra time. He even suggested Bunratty Castle, but it poured rain that day, so we gave it a miss. We had another wonderful guide, who introduced us to the political history of Ireland, as we began our tour just after the Brexit vote. This tour does emphasize the culture of Ireland, particularly its music. The majority of our group was aware of that, looking forward to the music scene, and took full advantage of that.

If you're going on this trip, I'm guessing your going to have a wonderful time. If your deciding between the 8-day and the 14-day, I think we wish we opted for the 14 day. As regards the 24-7 concept of tour guide, one of the things we experienced with RS guides as opposed to other tour companies is that they are so much more 24-7 than others. Just our experience.

Posted by
4 posts

I also just returned from the Heart of Ireland tour and had a completely different experience. Of the 3 RS Tours I've taken, this was by far my favorite. The other 2 tours were good but basically informational only. Our tour guide on the Ireland trip provided "heart". I've thought about why I felt differently about this tour and I believe it was because our guide was a native of Ireland, the country he was leading us through. Previous guides were non-natives and
although they knew their stuff, there was neither the history nor the personal touch of growing up in the place they were guiding. I found the small looks our guide gave into growing up and living in Ireland to be charming.
Before I travel to a place, I research the heck out of it. I do research online; I use the library at the Europe Through the Backdoor store; I read Rick's guide book. I am prepared for what I see. But all that is pretty clinical. I travel on my own a lot with the goal of becoming a temporary citizen but find it isn't always easy to find that "heart" connection in a place when one is the stranger. And that is the connection I want when I travel and found on this tour.

Posted by
81 posts

Everybody - I appreciate traveling mom's honest post, I do. However, it made me wonder if we chose the wrong country for our first tour ever with the review I read in her post. I picked Ireland because it is beautiful and seemed like a great place to try a tour. It is reasonably priced. It is easy for us to get to Dublin. The people of Ireland also seemed like the most welcoming. I am a "glass is always half full" sort of person, but am also a realist and know that not everything is going to be over the top. This first tour is a big deal for myself and my husband, so being concerned about the trip I believe, seemed reasonable. I am so thankful for everybody's input! It is invaluable for rookie travelers like us!

Posted by
16276 posts

While I can't speak for RS guides, I can tell you as a former tour director that we are expected to be on call 24/7 in case of emergency. In fact, in my welcome talk I would mention that point. Yes, we are allowed to have a drink or two if we desire but we cannot get drunk or appear unprofessional in any way. We are representing the tour company.

Most TD's won't go drinking with the group for the same reason I mentioned above. A hotel/bar/restaurant can complain about the passengers and there is little the tour company can do. But complain about the TD being drunk and rowdy and that person will be looking for a new job.

There are no days off for a TD in the middle of a tour. If there is free time for the group, most TD's use that time to do their paperwork. And there is a lot of paperwork. They will also use that time to confirm hotels, restaurants, group activities, etc.

Tours, like so much else in life, are subjective. One person may rave about a tour and another on the same tour may hate it. Neither is right or wrong. It's how they preceive it.

Posted by
154 posts

Thank you for posting your experiences, TravelingMom! I am sorry you had a less than stellar experience but you wrote that you did have good experiences, also. You brought out some good points to be considered. I have read all the posts and I appreciate everyone's input. Linda, I think you will be happy you chose Ireland for your tour! I have been to Ireland 3 times and will be going on my first RS tour this summer. My husband I and have previously traveled Ireland by car and were suppose to go again this year but my husband developed some medical issues which will not allow him to travel. So, we are especially grateful that we did travel while he was healthy. My thought here is to travel while you are able to!

After much debate with myself and with my husband's encouragement I decided to go ahead with the planned trip expect I would go on a RS tour. (I have never been on a tour before). Originally, I wanted to take the 2 week tour but by the time I decided to go to Ireland the tours I wanted were full, so I was offered the shorter Heart of Ireland Tour which because it was shorter my daughter was able to join me.

I have been to some of the places/sights this tour will take us, but I am looking forward to the expertise of the guide to give us more information and his/her insights on these sights. I always research the places I will be visiting and while helpful there is nothing like an experienced guide's insights. I have planned at least one side trip that this tour will not cover and that I always wanted to visit. I thank Stephen for his guidance with this side trip. I also extended my stay in Dublin as I love the city and have sights I want to visit.

Planning a trip or tour even with someone else making the arrangements takes time and money so of course we want to have the best experience possible. I recommend you read and research as much as possible, so you are prepared but then enjoy the experience of being in Ireland!

Posted by
359 posts

I agree with other posters that these boards are a welcome haven of civil discourse on the internet.

I am honestly saddened that TravelingMom may have been uncomfortable on her trip. At least for me, trips overseas are such a big investment, financially, intellectually and emotionally, that I know if I had an experience that colored my memories of a trip it would be a huge lasting disappointment for me.

I am glad that the trip took a turn for the better during their independent time.

Posted by
7054 posts

I can assure you that on all our other tours no one was coming in at 3 in the morning intoxicated.

I have to ask (and no harm is meant by this), but how did this affect you? Was one of these people your "roommate"? Did they break your sleep? I feel that outside of the "normal tour itinerary", everyone can spend their "after-hours" time as they see fit. I wouldn't know who came in at what time on my (one) tour, nor would it bother me...I had a rotating roommate on that tour. If this somehow really affected the functioning of the tour (as in people getting up too late, the next day having a late start, etc), then I humbly retract this comment. I think the culture and norms of this tour, for lack of better words, just weren't a good fit...that's OK. Was the average age range of this tour lower than the others you've been on (not to typecast, but just wondering)?

Posted by
8293 posts

Agnes, I am full of admiration of your tactfully written post. So well done.

Posted by
2252 posts

Seconding Norma's post just above-not a good fit; perfect words. And if the guide in question is who I think it is (not really very well disguised?), I sincerely hope not. He has been a valued, excellent RS guide and contributor to this forum for quite a long time.

Posted by
308 posts

TravelingMom, thank you so much for your post! I have very much enjoyed this discussion. It does point out that not every destination or tour is going to click with everybody. I've been on two RS tours and the first was enjoyable, but it wasn't truly amazing for me because I didn't pick the destination. I was traveling with my husband and his parents to fulfill my mother-in-law's lifetime dream of visiting Monet's gardens at Giverny. It was a little stressful for me because my father-in-law is a grumpy old man and there is the whole "no grumps" policy. However, our guides were great and the group was great, too. It just wasn't magical for me.

My second RS tour was AMAZING. I picked the destination (Scandinavia), and the tour was longer (14 days) so there was definitely a chance to get closer to the fellow tour members. The guide was simply outstanding, and I had absolutely no complaints, but a few other tour members did have some complaints. A few people got annoyed by the end of the tour that most people would spread out on the bus and take a full row to themselves. And then there was some drama about how the group got split up into two hotels on Aero Island. This were hard feelings because one hotel had private bathrooms and the other did not.

I've visited cities that have been completely underwhelming for me (Vienna) while I've had amazing experiences in cities I was not expecting to love (Budapest, Stockholm). But you just don't know until you go what kind of experience you will have. And even though I didn't love Vienna, I had an amazing day exploring the large cemetery with my sister, so there is always something to appreciate.

Posted by
8293 posts

In my post above I wondered if the "nameless guide was in danger of losing his job." In case my clumsily worded remark has been misconstrued, I was trying to bring attention to the fact that a person was being publicly humiliated with insinuations, such that his employment was in danger. A complaint to Rick Steves HQ would have been more in order, in my not so humble opinion. I say all this in case there may have been any misunderstanding, especially on the part of the vilified guide.

Posted by
2252 posts

Norma, good post. This topic has been on my mind and I have come back to inquire of the OP whether or not she and/or her companion ever addressed their concerns privately to the guide or the home office? It seems as if that might have been a more thoughtful approach rather than (as you so succinctly state) publicly humiliating the guide with insinuations. I also looked back over some of the other replies. I see there are a couple that appear to be from folks who were also on this tour who had completely different experiences from the OP, they thought it wonderful and were thoughtful enough to post their own experiences on the same tour. Here are a couple of quotes: "an inspiring, informative, and moving experience. " and another-"Of the 3 RS Tours I've taken, this was by far my favorite. The other 2 tours were good but basically informational only. Our tour guide on the Ireland trip provided "heart" ". So, basically, different strokes for different folks. I only question the method the OP chose to present her concerns/criticisms-on a public venue. I wouldn't want to think a guide is fired, or people who had thought to take this tour now won't based on one person's opinion.

Posted by
6528 posts

This thread is interesting, and probably should have been posted under Rick Steves Tours, as someone suggested. It leads to another potential thread, about guides in general, or even RS guides as a group.

We have taken 10 RS tours, with our 11th coming this summer. We have, on the whole, been absolutely delighted with our guides. They almost always seem to burn with passion for what they do and the places they lead us. I agree with TravelingMom that they usually provide background and context for what we are seeing. I also agree with the poster who said we are responsible for preparing ourselves for the journey.

That being said, we have had two guides who were less than stellar. One was a novice, and in our opinion (mine and DH) she was not yet ready to fly on her own. The other was excellent in almost every way, but didn't stick to the RS method of buddy checking and keeping track of the group. We lost 2 people for a couple of hours on an excursion, and almost left the hotel several times without the whole group present.

And yes, we let RSE know about our reactions to all our guides - from the best to the least well prepared.

Posted by
7158 posts

I'm going to respectfully disagree with the recent posters who are somewhat castigating the OP for making the comments on the guide that she did. No where in her post was the guide named or described and the exact dates of her tour were not given. I would like to think that the OP did inform RS about the particular activities of the guide in question and was not only using this venue to express her disappointment. It was only when some others extrapolated from her information (most likely on other threads) who the particular guide might be and started posting their own differing opinions that this became any kind of issue. I don't think this was the wrong venue to make her comments although maybe it should have been posted under Trip Reports rather than the Ireland forum. I think the discussion and opinions stated in response to the OP's post have been respectful and informative.

Posted by
682 posts

I've been reading this post with much interest and have been going back and forth about whether or not to enter in the discussion. We've been on 23 RS tours (21 guided). Of the 21 guided tours, we've only had two sub-par guides and we've had many, many who were superb. More often than not, we come home from a tour asking ourselves, "Where does he find these people?" They're that good! But, there were two - one was young and inexperienced and, in no way, followed the RS model for a tour. The other was an experienced RS guide (and one who gets good reviews), who simply never got involved with the tour. She tended to the basics and that was all. One example was a group museum visit where she left all of our tickets at the hotel desk and, then, she went off elsewhere. She had another interest in her life at the time.

But, the important thing I want to share with newcomers to RS tours is that neither of these guides ruined our trips. We had wonderful tour members to travel with and, as always, we enjoyed seeing and experiencing new places. As time goes by, the good parts seem to get more and more prominent in our memories and the bad ones fade away.

With lots of experience behind me, I heartily recommend RS tours and guides. I think you'll be amazed.

Posted by
102 posts

So, if my two cent viewpoint were worth two thousand dollars instead, as say, credit toward another RS tour, this 20 RS tour traveler might get into serious detail about all those RSE's wonderful guide experiences. That said, this extensive current discussion only reassures, and confirms why I've loved each and every minute on tour. Perfection is not normally found in this world. Being human says it all. Yet my RS guides all came very close to perfection in guiding a group of equally human travelers. Ireland, now nine years past, was mid-point in tour numbers. Another dream destination of mine, long sought, yet it came just as some physical challenges slowed my walking speed. Very challenging in the normal scheme of RS touring. Yet, as I explained this issue to our guide, Stephen, irish-born, filled with passion for his country history and culture, quick of pace, and always ready with a song, he said not to worry, things will be good. And so they were. He kept me always informed on schedules, walking plans and meeting points, gave suggestions on early starting options, and spots to take a break, so I was always able to keep with the group. Yes, the group knew I might be last to reach a walking goal, yet Stephen's concern and planning made things work. I especially enjoyed our off-hours time, when schedules did not matter, when pub music and conversation ruled the evening hours. All those times were fun, informative, being close together with local folks in Dingle, or Galway. Never did I experience difficult times, and always knew our guide was there anytime needed. Now I choose My Way tours, as this mobility issue fits better at my own timing and pace, while thankfully, the tour guide/managers are still ready to give advice, and help as needed, always.

Posted by
8293 posts

Nancy, you are perfectly right that the guide's name was never mentioned by the OP, which was kind of her. BUT ..... I have never been on a Rick Steves tour to Ireland or to anywhere else and as a regular forum reader, I knew instantly to whom the OP was referring. As did every other regular on this forum. I found the use of the word "shenanigans" particularly harmful to the guide. Anyway, that's the way I see it, here in Lake Woebegone.

Posted by
9436 posts

Not everyone is going to love a guide. We're all different. I thought TravelingMom was fair and reasonable in describing her experience.

Posted by
2 posts

My husband and I did the 14 day tour of Ireland and every bit of our trip was a wonderful experience.
This trip was our second RS trip; our first was the Best of Europe 21 day excursion. That was a fantastic experience but as with anything there were a couple of issues that overall weren't that big of a deal.
I went back to Ireland with my sister and brother a couple of years ago to visit the family homestead near Ennis. We let my brother drive; I don't know why. He lives in NYC and really only takes a cab or a private car service. What made us think he would be fine driving in Ireland I don't know. I had my rosary beads out the whole time and sat in the back seat. When we return to Ireland we will avail all the public transportation that they have and then do day tours or hire a driver.

Posted by
1 posts

I just finished my first Rick Steves tour and was on this same "Heart of Ireland in 8 Days Tour and wondered if I was reading a different tour. I respectfully disagree with all comments. Our guide, made the tour mesh and come together in an extraordinary way. He has made a life-long Rick Steves traveler out of me. He bought a passion and depth of knowledge to this tour that I could have never experienced on my own. His behavior was nothing but appropriate at all times and his preparation spot on for every venue. I booked this tour to experience Ireland's wild natural beauty, historical sites and music filled pubs. I laughed, danced, cried, drank Irish Whiskey with the locals, made dear friends with a group of Belfast college students, added some new friends from Boston and thoroughly enjoyed the after hour shenanigans in some of the best pubs in Ireland. My tour buddies ranged from 26 - 85 years of age and were kind, enthusiastic, caring and loved our guide as much as I did, as many have commented on the site. I was concerned about the bus travel time and a guide who lectured the entire time and bored me to death with details. He sang, lectured, shared his love of country and personal stories and then, shut up to give us some quiet time to enjoy the incredible Wild Atlantic Way, but was always there if we needed him. I went to Ireland to feel and be treated like a local and to soak up all that it had to offer....thank you for making this happen and I will remember this my first RS Tour, ....you have set the bar very HIGH indeed for future tours.

Posted by
7158 posts

I have found on my tours that often different people will have a different feeling about a guide and a different experience on a tour, even the same tour - and it isn't a question of one being right and one wrong.

Posted by
9436 posts

Nancy, you are absolutely right, could not agree more.

Posted by
362 posts

I've now read all three parts of the tour report. I LOVE hearing about other people's experiences, the good and the not so good. It happens even in the best of tour companies. For me, half the thrill of traveling is knowing that I'm in [fill in name of country] instead of at home!!!

Now I have yet to do a RS tour. We're doing our first one later this year, but I can honestly say that this review in no way discouraged me from traveling with RS tours. It's refreshing to hear what people like and don't like about a tour.

We've traveled with other tour companies in the past, and I agree that the guide can make or break the trip in some respects. On our most recent tour, we went to Costa Rica. Our guide was EXCELLENT. Hands down, one of the best of the best tour guides I've ever had. Having said that, he also shared a couple of stories about the tours after ours. (This company runs multiple tours through Costa Rica.) The tour immediately behind ours had a guest who decided to take a selfie with a large iguana. It didn't turn out well for the guest, although the iguana was fine. I'm sure that tour wasn't half as much fun as ours. The tour AFTER that one, the guide got the tour dates mixed up and didn't even show up for the welcome meeting. Talk about a rocky start!

All of that is to say, I always love hearing what people have to say about their travels. Thanks for sharing!