I just want to provide some feedback based on my reading of policies and conversations with the service providers to make sure my understanding is correct. I know this is not a country specific subject but I was not able to find a more proper forum.
I selected three providers for my research: GeoBlue, Medjet and Zurich (provided through Costco). Since my regular insurance covers overseas emergency medical expenses but won't pay upfront, my focus is on whether the provider will pay the cost upfront and whether the evacuation covers transfer to the nearest medical facility in the foreign country and/or to nearest medical facility in the home country. At the risk of over-generalization, here are a summary of my findings:
GeoBlue: Will pay upfront if an in-network provider/hospital is used. If out of network, Geoblue will reimburse emergency med expenses up to what's deemed by Geoblue ordinary and necessary. Will pay transfer to the nearest medical facility in the foreign country and a medical facility in the home country if necessary and requested by the attending physician and approved by Geo.
Medjet: Hospital to hospital transfer only. Confirmed it doesn't cover transfer from where you get sick to the nearest medical facility in the foreign country. Cash advance only if the hospital requires advance payment and Medjet verified your ability to pay back and the advance must be paid back within 30 days. It doesn't expect you to pay the evacuation upfront or afterwards.
Zurich: Will not pay up upfront unless the hospital demands advance payment. In which case, it will only pay upfront $15K max. Will pay transfer to the nearest medical facility in the foreign country and a medical facility in the home country.
Based on the above, I am leaning towards Geoblue to meet our needs, but their online reviews from customers who filed claims were not so good. As a matter of fact, none of the travel insurance companies, including Travel Guard, Allianz had good reviews on Yelp. So it is hard to judge if Geo is worse than other providers.
The customer service reps I spoke to: Geoblue was the best the Medjet the worst perhaps because their products are so popular that they don't care if you buy or not. It did make me think that if they don't care before selling the service, how much better can they be when you expect them to pay? I spoke to two different people and neither of them sounded enthusiastic in assisting a potential customer.
Thank you for reading.