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BMW tour

Hi everyone - we are trying to schedule a BMW tour. People have said get tickets early, and indicated there were different times to get the tour, but when I have been emailing with them, they said they just do one tour a day at 11:30. On their website they describe other tours, and I'm a bit confused as to which one would be the best fit for my husband and children (many of them car loving boys). Have any of your been on tours with the BMW factory? Is there just one set time of day, or am I not understanding the types of tours to ask for?
Thanks so much for your help (we are trying to book one in the afternoon, and it does seem a bit odd that they wouldn't have any tours in the early afternoon).
Thanks again and have a great day!