I've been hunting for the awol transportation section to the helpline.
I wandered over to the area called transportation of the new website - nope, not there either.
BUT I did find a big wrongness in the text to buying train tickets.
It reads:
Advance purchase (a week to three months in advance) can save you money in certain countries (most notably Britain, France, Germany, and Spain), especially for faster or longer rides. In other parts of Europe (such as Switzerland, Austria, Italy, and most eastern countries), advance-purchase deals either don't exist or aren't worth the hassle. For regional or medium-speed trains in most places, tickets cost the same whether they're bought two months or two minutes before the train leaves.
I think everybody with decent knowledge of Italian trains will disagree with that. Advance purchase deals definitely DO EXIST and huge savings can be made. A ticket with a base fare of, say €80 can be easily obtained for €9 or €19, on two different competing train companies, and that €9 ticket will whisk you along at up to 300 kph!!
It is wrong, I'm sorry.
Big discounts are also available in Switzerland, too.