In December I posted a highly negative review of a vacation rental where I'd stayed. I thought long and hard before doing so, knowing that this would impact the guy's business. (He had only 5 reviews, mostly 3 or 4 stars, before mine.) I posted the review because in my heart of hearts I felt the owner should not be renting out the place until he fixed two fundamental flaws - 1)a lack of privacy (there was no easy way to block the windows of the bedroom so as not to be seen from the road or by passersby, especially at night) and 2)lack of cleanliness (the filmy curtains were so grimy I could hardly bear to touch them when I tried to jerry-rig something to block the windows, and the windows were crusted with dirt as well).
There were other problems, too, that I ticked off, such as a funky dog smell on the couch, threadbare sheets and towels, etc. I didn't even mention the fact that we'd had no toilet paper the first night because I'd called him about that, and he'd delivered some.
In his reply to my review, he said he was "heartbroken" that I hadn't mentioned any of my complaints in the review to him. I felt, what would have been the point? He would probably not have been able to remedy most of them within the 3 days we were staying there. (This was an island, which may be relevant.) And I felt they showed a slapdash attitude to renting that future visitors should be warned about.
My question to you is, when you're staying at a B&B/AirBnB/apartment/VRBO/other type of individually owned small property, not a corporate hotel, how do YOU decide what to complain about while you're there and what to post a bad review about? And what to just shrug off?
I rarely post bad reviews, only when we were seriously inconvenienced or horribly appalled. Like once at a small hotel where the carpet was wearing out so that carpet nails were sticking up that we could have easily gotten injured by when stepping on them barefoot. You?