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VRBO wire fraud scam?? with rental company in Amsterdam

Hi,

We've used VRBO in Ireland, Scotland, Italy, France, Spain, Portugal and in the good old USandA -- and we've always used a credit card to pay.

I just tried booking a rental in Amsterdam through VRBO with a company called Grand Stay BV. I got an email reply requesting that we WIRE the money (it's a seven-night stay for a two-bedroom place, so it is a bit of moolah). I replied protesting that I want to pay by card. I got this response:

"In the attached screenshots from our channel manager and VRBO account you can see that you only sent a booking request,your card was not charged because the payment is process by our channel manager, also VRBO can confirm you that (we suggest to contact them because they can confirm you all this).
"We understand your concern but only the payment is process by our channel manage, this booking is fully insured for both parties by VRBO because is completed through them."

The VRBO rep said they (VRBO) "guarantee our satisfaction"... But the rep double-talked whether we'd get our money back if we were scammed. (VRBO and Airbnb aren't exactly customer-oriented, imo...) The rep also suggested checking the reviews for the property or the company, which we normally do -- and there are none. I did check the company's url (https://grand-stay.nl/), and it's a pretty bleak page, only apologizing for "synchronize our Channel Manage." My wife just checked their Facebook page and the last posting was 2014.

I'm going with my gut and will look for another property.

Stay on your toes everyone. It may not be fraud, but I know this: Visa will ALWAYS protect the consumer.

Posted by
28 posts

We have used VRBO and Airbnb in USA and Europe without any issues. Never have paid outside normal channels. Your gut is correct. Run away!

Posted by
858 posts

Wire transfer is a much more common practice within Europe than it is here.

I assume they want it wired, converted to euros or their local currency, because they don't want to pay CC fees. I had to pay for a rental property in France about 10 years ago, and they would not accept CC, but they would accept a PayPal transfer of cash from my bank, so I went with it, and it turned out OK. I wasn't comfortable with it, and I avoid those deals now because I only stay in hotels in Europe, I quit doing the "rental" via AirBnB or VRBO about 6 years ago.

Posted by
10235 posts

I would be hesitant to wire that much money with no guarantee the place will actually be there or what condition it will be in. I booked an apartment in Budapest for this September and they requested the deposit, the equivalent of a one night stay be wired. I had previously booked from this agency in 2020 using PayPal to pay the deposit, but they no longer use it. Because of course we didn’t travel in 2020 they refunded the money. I wired the deposit and will pay the balance in cash when we arrive. I personally would look for another place to stay.