Your company suggest travel guard. Do not use them. It has taken over a year to get our money back. We still do not have it. They will not take any information over the phone. Unless you are computer expert you cannot file a claim.
Posted by
Phoenix🌵
2736 posts
Here's a thread from December. https://community.ricksteves.com/travel-forum/general-europe/aig-travel-guard-claim#bottom Several had good luck going through their states' insurance commissions.
A friend and I had problems will Travel Guard years ago. I will never use them or recommend them as a result, but will always buy travel insurance through other companies with good claims histories. Wish I would have known then what I know now.
FYI, the forum is not "your company". We are travelers, some very experienced, others not so much, who try to help each other.
Posted by
Lynnwood, Washington
8383 posts
@OP. If you are struggling with the computer aspects of filing a claim, do you have a relative or a friend that might be able to help you with this? If that doesn't work, I would go to the public library and see if the librarians could help me with the computer aspect.
I am sure that this must be frustrating to you.
Posted by
Olympia, WA, USA
6510 posts
I'm not a fan of Travel Guard after a bad experience with them last year. But I wouldn't expect any insurer to process a claim based on information they get over the phone. They need documentation of whatever loss you're asking them to cover. They should provide a way to get this info to them without having to use a computer, with paper forms and documents, using the mail. Shame on them if they don't.