Hi,
We just returned from Austria and had an interesting experience on our way out of town. We flew home from Vienna, and our flight left early in the morning, so we opted to take a taxi rather than struggle with all our luggage (my sister had been there for a semester, so had an extra suitcase) while bleary-eyed and half-asleep. We asked our hotel (a 3-star hotel) to arrange a taxi for us for 5:15am, and they said it would cost 38 euro, which was consistent with what the Rick Steves Vienna book had said it would be. The driver arrived at our hotel promptly, but I was surprised when we got out to the car. Instead of a regular-sized car like the desk clerk had said she would arrange for, it was a larger car (small minivan? large hatchback?). He also didn't have a taxi flag, and had to move an infant carseat for us to put in our bags. When we got in the car, I noticed he didn't have a meter. He was courteous and everything, but I was a little unnerved that the car itself didn't seem to actually be a taxi. He dropped us off at the airport, much to my relief, but it made me wonder. Is this actually normal? And if not, what should we have done? We had enough time that we could have shifted gears and taken the airport bus (which left from our closest u-bahn station). We don't take taxis often, so I'm just wondering just in case it ever comes up again.
Thanks!